Keeley Cranford
Capel, Dorking,Surrey
Summary
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives. Motivated sales professional experienced in telesales and marketing. Skilled in persuasive negotiation to close profitable product and service deals through cold and warm calling. Enthusiastic and driven to succeed against challenging targets.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Customer services advisor
SAGA
Folkestone
08.2008 - 12.2024
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
retail assistant
Sainsbury's
Greenwich
02.2013 - 09.2017
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
care giver
Home Instead Senior Care
Broadstairs
08.2010 - 01.2013
- Administered medications and treatments in line with medical instructions and best clinical practice.
- Monitored and recorded vital signs, raising causes of concern to appropriate personnel.
- Completed housekeeping from hoovering to changing bed linen.
- Delivered personal care and grooming routines to boost wellbeing.
- Prepared and served tasty and healthy meals in line with service users' nutritional needs.
- Used moving and handling skills to facilitate safe transfers on mobility-impaired service users while promoting dignity and independence.
- Supported residents with dementia by assisting with dressing and meal preparation.
Education
GCSEs - Schooling
Brockhill Park Performing Arts College
Hythe 08.1995 - 07.2000
Skills
- Team building
- Calm under pressure
- Health and safety awareness
- Deadline management
- Sales professional
- Problem-solving
- Active listening
- Hardworking
- Dedicated and reliable
Timeline
retail assistant
Sainsbury's
02.2013 - 09.2017
care giver
Home Instead Senior Care
08.2010 - 01.2013
Customer services advisor
SAGA
08.2008 - 12.2024
GCSEs - Schooling
Brockhill Park Performing Arts College
08.1995 - 07.2000
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