Casey Ward
Brighton,East Sussex
Summary
Accomplished professional with extensive expertise in print equipment operation, including Ricoh Digital Printers and Duplo Finishing Equipment. Proficient in a range of software such as Fiery Imposition Software, Photoshop, Capture One Pro, Lightroom, InDesign, Microsoft Office, Sage Accounting, Trello, Shopify, and Canva. Demonstrates strong administrative and project management skills with a focus on customer communication and service excellence. Proven track record in managing staff productivity and meeting deadlines while ensuring attention to detail and safety compliance. Known for operational and technical proficiency coupled with problem-solving abilities and critical thinking. Reliable and punctual with exceptional time management skills. Adaptable in dynamic environments with effective communication skills for team collaboration and leadership.
Overview
5
5
years of professional experience
Work history
Customer services advisor
The Sussex Tree Company
South East , West Sussex
09.2024 - Current
- Excellent communication skills, both written and verbal.
- Proactive attitude, willingness to take on new challenges.
- Strong organisational skills, attention to detail.
- Ability to multitask and prioritise tasks effectively.
- Proficiency in Microsoft Office Office.
- Responsible for ordering and coordinating equipment.
- Assist with Digital Marketing Campaigns: Support the development and execution of digital marketing campaigns across various platforms, including email marketing, paid ads.
- Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
- Managed appointments with clients for better time management.
- Handled customer queries via telephone and email, ensuring clear communication.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
Print Studio Assistant
Eagle Print
Storrington, United Kingdom
08.2023 - 08.2024
- Assist the print production to collect and process from the design department.
- Checking quality control to job requirements.
- Maintain and assisting with processing work according to the production schedule.
- Notify when a major issue is encountered.
- Problem solve minor issues, to ensure that the work flows smoothly through the department.
- Keep work area and machinery clean and tidy.
- Preparation and Imposition of files for print
- Balanced multiple tasks simultaneously whilst maintaining acute attention to detail.
- Assisted with equipment operation, setup and breakdown, monitoring for potential faults.
Photography Assistant
Self Employed
London, United Kingdom
01.2021 - 07.2023
- Supported leading industry professionals, including Ladislav Kyallar, Lisa Jahovic, and Nicole Ngaise in executing professional shoots
- Managed photography equipment, lighting, and composition to ensure seamless workflows and high-quality outputs
- Assisted in post-production tasks, including image editing, retouching, and file organisation
- Collaborated effectively with photographers, talent, and production teams to ensure smooth project delivery within set timelines.
- Collaborated with photographers, talent, and production teams to execute professional photo shoots with precision and efficiency.
- Assisted in post-production, including image editing and file organisation, demonstrating a keen eye for detail.
- Adapted to fast-paced environments and ensured projects were completed on time and to a high standard.
E-Commerce Photography Manager
Jean Store
Worthing, United Kingdom
09.2019 - 01.2021
- Established and maintained style and quality guidelines for e-commerce product images, ensuring brand consistency
- Coordinated photo shoots, managed schedules, and oversaw resource allocation to deliver high-quality visuals on tight deadlines.
- Enhanced product presentation through expert image editing and retouching, improving customer engagement and satisfaction.
- Maintained clear communication with team members and stakeholders to ensure smooth project execution and delivery.
- Collaborate with stylists, retouches, and product teams to deliver e-commerce photography.
- Contribute to the development of e-com photography.
- Ensure e-commerce daily / weekly targets are being achieved as planned.
- Contribute towards long and short-term creative photography concepts and development.
- Develop shoot strategy around the creative direction.
- Work alongside production in photographic budgeting and planning of creative photography shoots.
- Ensure imagery is archived and backed up.
Education
Certified Digital Marketing Certificate -
Digital Marketing Institute
2020
Bachelor of Arts -
University of Arts London
London College Of Fashion07.2019
Skills
- Print Equipment: Ricoh Digital Printer, Duplo Finishing Equipment
- Software: Fiery Imposition Software, Photoshop, Capture One Pro, Lightroom, InDesign, Microsoft Office, Sage Accounting, Trello, Shopify, Canva
- Administrative and Project Management
- Customer Communication and Service
- Management of staff and deadlines/productivity
- Attention to Detail and Safety Compliance
- Operational and Technical Proficiency
- Problem-Solving and Critical Thinking
- Reliability, Punctuality, and Time Management
- Adaptability and Flexibility in Dynamic Environments
- Effective Communication with Teams and Customers
- Team Collaboration and Leadership
- Data entry accuracy
Timeline
Customer services advisor
The Sussex Tree Company
09.2024 - Current
Print Studio Assistant
Eagle Print
08.2023 - 08.2024
Photography Assistant
Self Employed
01.2021 - 07.2023
E-Commerce Photography Manager
Jean Store
09.2019 - 01.2021
Certified Digital Marketing Certificate -
Digital Marketing Institute
Bachelor of Arts -
University of Arts London
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