Freya Mower
Hull
Summary
I am a keen, hard working, reliable and excellent time keeper. I am a bright and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative and i am flexible in my approach to work duties, i take pride in all work i do. I have a good sense of humour and a pleasant approach.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer services advisor
Boots UK
Hull
10.2022 - Current
- I currently work a weekend job at boots alongside studying at college. During my time here i replenish stock, serve customers on the checkout and assist with customer enquiries.
- I am able to prioritise my work load confidently and independtly.
- I am great at time keeping.
- Helped customers feel valued and appreciated by proactively going the extra mile to solve queries and complaints.
- Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.
- Conducted general administration such as issuing refunds, responding to enquiries and answering external calls.
Carer Assitant - College Placement
Sutton Village Care Home
Hull, Kingston upon Hull
06.2023 - 06.2023
- I did a 2 week placement for college at this care home.
- During my time here i shadowed the carers helping support with daily care tasks for residents.
- Maintained excellent client relationships by offering practical and emotional support throughout care.
- Assisted with feeding and drinking tasks when required by clients.
- Supported clients with bathing, washing and toileting.
- Provided emotional support to make families and patients feel comfortable and supported.
- Promoted client independence by providing motivation throughout daily tasks.
- Looked after clients' physical, emotional and social needs using person-centred approach.
- Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitisation.
- Maintained client confidentiality at all times in line with organisational guidelines.
Education
GCSEs -
Kingswood Academy
Hull 09.2017 - 06.2022
Diploma of Higher Education - Health and Social care Level 3 extended diploma
Wilberforce College
Hull, Kingston upon Hull 09.2022 -
Skills
- Helpful and proactive
- Efficient problem-solving
- Data confidentiality
- Processing payments
- Customer experience
- Transaction processing
- Upselling and cross-selling
- Food and drink preparation
- Social care
- Safeguarding knowledge
- Toileting assistance
- Personal care
- Excellent time management
- Patient-centred care
- Compassionate care
- Outstanding communication
Timeline
Carer Assitant - College Placement
Sutton Village Care Home
06.2023 - 06.2023
Customer services advisor
Boots UK
10.2022 - Current
Diploma of Higher Education - Health and Social care Level 3 extended diploma
Wilberforce College
09.2022 -
GCSEs -
Kingswood Academy
09.2017 - 06.2022
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