Leah Farrer
Nuneaton,Warwickshire
Summary
Dedicated and reliable professional with strong team-building skills and a proven ability to work independently. Demonstrates exceptional customer service, effective time management, and the ability to engage customers positively. Known for being a well-organised multitasker, hard-working, and maintaining good time-keeping. Polite and friendly with a focus on achieving career growth through continuous improvement in customer engagement and service excellence.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer assistant
Nuneaton Bowl
Nuneaton, Warwickshire
10.2021 - 01.2023
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Provided excellent customer service to ensure repeat business.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Communicated daily offers to customers, promoting in-store deals and discounts.
Customer assistant
Tesco
Bedworth, Warwickshire
11.2019 - 10.2021
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Improved customer relations by promptly addressing queries and concerns.
- Increased sales through suggestive selling techniques.
- Operated till systems smoothly, streamlining check-out process for customers.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
- Collaborated efficiently with team members to maintain smooth store operations.
- Stocked shelves regularly for easy access to products by customers.
Barista
Costa
Bedworth, Warwickshire
08.2019 - 11.2019
- Managed high volume orders during peak hours maintaining quality of service.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Collaborated with team members during busy periods improving workflow efficiency.
- Assisted in inventory control measures for effective stock management.
Education
NVQ Level 2 - Health and Social care
North Warwickshire and South Leicestershire Colleg
Nuneaton 09.2019 - 08.2020
NVQ Level 2 - Hair Dressing
North Warwickshire and South Leicestershire Colleg
Nuneaton 09.2021 - 08.2022
Skills
Reliable
Team building skills
Independent Working
Customer Service
Well-organised multitasker
Hard-working
Good Time-Keeping
Polite and friendly
Customer engagement
Affiliations
- Dancing
Timeline
Customer assistant
Nuneaton Bowl
10.2021 - 01.2023
NVQ Level 2 - Hair Dressing
North Warwickshire and South Leicestershire Colleg
09.2021 - 08.2022
Customer assistant
Tesco
11.2019 - 10.2021
NVQ Level 2 - Health and Social care
North Warwickshire and South Leicestershire Colleg
09.2019 - 08.2020
Barista
Costa
08.2019 - 11.2019
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