Summary
Overview
Work history
Education
Skills
Timeline

Lindsey Swygart

Cottenham,Cambridgeshire

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

37
37
years of professional experience

Work history

Customer assistant

Tesco
Fulbourn, Cambridgeshire
05.1997 - Current
  • Handled cash and card payments with accuracy.
  • Advised customers on availability, pricing and location of products.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.

Youth leader

Impington Village College
Cambridge
09.1990 - 05.1997
  • Counselled youth facing challenging situations using non-judgmental approach and providing compassion.
  • Contributed to development of varied and stimulating activity programmes.
  • Gathered resources and collated materials to prepare lesson plans for youth.
  • Built positive relationships with clients to encourage continued class attendance.

Weekend Care assistant

Social services
Cambridgeshire
03.1996 - 02.1997
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.

Special needs assistant

Impington Village College
Cambridge
09.1987 - 02.1997
  • Identified signs of distress in students, resolving behavioural and emotional issues.
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.
  • Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
  • Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
  • Supported classroom teacher in monitoring, assessing and recording students progress.
  • Helped children with eating, dressing and other aspects of personal care while encouraging independence.
  • Assisted students with a range of learning differences, including ADD, ADHD, Down Syndrome, Muscular Dystrophy, Celebral palsy to achieve their full potential for independence.

Education

Melbourn Village College

Cse English

Maths

French

Social studies

Human Biology

Home Economics

O level - English

Cambridge College of Further Education, Cambridge
05.1987

City + Guilds - Family community care

Cambridge College of Further Education , Cambridge
05.1987

O level - Child Psychology

Cambridge College of Further Education , Cambridge
05.1987

Skills

  • Team player
  • Customer Service
  • Hard-working
  • Personable
  • Well-organised multitasker
  • Excellent interpersonal skills developed through ten years working within the care field
  • Good communicator

Timeline

Customer assistant - Tesco
05.1997 - Current
Weekend Care assistant - Social services
03.1996 - 02.1997
Youth leader - Impington Village College
09.1990 - 05.1997
Special needs assistant - Impington Village College
09.1987 - 02.1997
Melbourn Village College - ,
Cambridge College of Further Education - O level, English
Cambridge College of Further Education - City + Guilds, Family community care
Cambridge College of Further Education - O level, Child Psychology

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Lindsey Swygart