Sophia Elahi

- Completed pre-birth assessments to evaluate risk and support planning for unborn children and their families
-Undertook comprehensive family assessments, analysing needs, risks, and protective factors to inform interventions
-Carried out direct work with children, ensuring their wishes and feelings were captured and reflected in planning
-Chaired Child in Need (CIN) meetings, coordinating multi-agency input and reviewing progress against plans
-Supported Initial Child Protection Conferences (ICPCs), contributing reports and sharing relevant safeguarding information
- Escalated cases to Section 47 enquiries where safeguarding concerns met the threshold for statutory intervention
- Made referrals to appropriate services, ensuring timely access to support for children and families
- Worked collaboratively within a multi-agency framework, liaising with schools, health professionals, and partner agencies
- Applied learning from Connections Count training to strengthen relational practice and improve outcomes for families

• Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
• Followed strict alcohol serving laws maintaining legal compliance.
• Provided detailed menu information to customers, facilitating informed choice making.
• Managed table arrangement for maximising dining capacity during busy periods.
• Prioritised tasks during peak hours to ensure smooth operations.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.

• Completed direct work with children and young people, building relationships and supporting their emotional and developmental needs
• Contributed to family assessments, gathering and analysing information to inform care planning
  Shadowed resolution hearings to understand decision-making processes and conflict resolution in child welfare cases
• Supervised family contact sessions, ensuring child safety and promoting positive interactions
  Supported Section 47 enquiries, assisting with safeguarding investigations and risk assessments
• Assisted in managing placement breakdowns, helping to identify risks and support alternative care planning
• Completed initial viability assessments for potential carers within the child’s network
• Contributed to connected carers assessments, evaluating suitability of family/friends as carers
• Observed and contributed to case management hearings, gaining insight into court processes and legal frameworks
• Attended Children in Care (CIC) reviews, supporting the evaluation of care plans and outcomes for children
• Updated care plans in line with statutory requirements and children’s evolving needs
• Participated in legal planning meetings, contributing to discussions around thresholds, permanence, and care proceedings

• Provided first-class customer care through helpful, friendly service.
• Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
• Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

• Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Confirmed legal drinking ages and discontinued service to intoxicated guests.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
• Maintained neat, attractive dessert displays, replenishing items regularly to maintain visual appeal.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Maintained bar stocks, replenishing daily as necessary.
• Achieved consistently high sales averages by constantly upselling guests on premium liquors.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Completed end-of-day cleanup to reset bar for next day.
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
• Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.

• Operated tills with care and precision to accurately process cash and credit card transactions.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
• Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
• Analysed sales to identify top-performing products.

• Completed duties to deliver on targets with accuracy and efficiency.
• Carried out day-to-day duties accurately and efficiently.
• Handled chemicals and waste in line with COSHH regulations.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Reviewed customer history to recommend appropriate products and services.
• Supported team by demonstrating respect and willingness to help.
• Received and processed stock using inventory management system.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Oversaw daily operations to achieve high productivity levels.

• Worked flexible hours, covering nights, weekends and bank holidays.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Prevented cross-contamination by sanitising utensils and surfaces.
• Served customers to drive sales and deliver top-quality experiences.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Refused drinks service to guests without appropriate proof of age.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

• Monitored kitchen operations to spot and correct issues impacting team performance or quality.
• Set kitchen standards governing cooking procedures, garnishes and food presentation.
• Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
• Monitored pastry and patisserie trends to create innovative products for dessert establishments.
• Expertly applied advanced crepe and waffle techniques from making different colour / flavoured batter to designing different styles of desserts to make it appealing to customers to buy
• Built attractive displays of food items, enticing customers to make additional purchases.
• Maximised restaurant capacity by coordinating seamless, efficient meal services.
• Achieved 5 star rating by delivering exceptional dishes and prompt service.

• Efficiently set up resources for games and learning activities.
• Supported children with personal care tasks to promote health and wellbeing.
• Contributed to children's developmental progress reports providing daily updates.
• Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
• Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
• Communicated daily observations with guardians, maintaining detailed development records.
• Created caring bonds with children for comfort and safety within nursery.
• Supervised children throughout activities from creative play to snack times to ensure safety and appropriate behaviour.