TANAKA EDELINE DUMBURA

• Working in collaboration with citizens, using personalized and person centred approach to enhance their lives.
• Connecting citizens to community activities to help them improve their self-esteem and life skills.
• Maximizing client life chances by contributing to the designing of high-quality care plans.
• Maintaining accurate, up-to-date, and confidential files in line with reporting standards.
• Managing assigned caseload documentation in alignment with regulatory requirements and standards. ( 10 Cases in 100 days and managed duty calls of over 10 calls per day)
• Safeguarding client information with strict adherence to privacy and data security policies.
• Promoting client well-being through effective case management and advocacy.
• Conducted home visits to assess family dynamics and needs.
• Assessing patient needs through thorough interviews and ensuring most suitable intervention strategies are applied.
• Conducting face-to-face and over phone assessments to determine best services to address specific clients needs.
• Assisting clients in crises, ensuring immediate help and support.
• Conducted regular follow-ups on cases, ensuring ongoing support was provided as necessary.
• Maximising client independence, providing education and self-management support based on client preferences.
• Adhering to safeguarding principles to protect service users from risk.
• Maintained up-to-date knowledge of social work practices through ongoing professional development courses.
• Built rapport with clients from diverse backgrounds, encouraging trust and open communication lines.
• Developed care plans tailored to individual's needs, promoting personal growth.
• Liaised with external agencies for effective multidisciplinary teamwork.
• Managed heavy caseloads whilst maintaining high quality service delivery standards.
• Advocated for client rights in various settings, strengthening their voice in decision making processes.
• Conducted home visits for assessing family dynamics and needs.

• Built positive, productive client relationships for enhanced social support.
• Adhered to safeguarding principles to protect service users from risk.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Maintained confidential case documentation in line with data protection regulations.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Attended regular training and supervision workshops for improved service user support.
• Provided mental health support to service users
• Used assessment findings to take necessary action for care plan adaptations.
• Established and maintained professional relationships to offer objective guidance and support.
• Offered trauma-informed resources and care options for clients undergoing crises.
• Guided clients through application processes for governmental assistance.
• Liaised with external agencies for effective multidisciplinary teamwork.
• Maximised client independence, providing education and self-management support based on client preferences.
• Conducted home visits for assessing family dynamics and needs.
• Managed heavy caseloads whilst maintaining high quality service delivery standards.
• Enhanced wellbeing of children by facilitating group therapy sessions.

Overseeing projects and programs within the organisation, that is planning and implementing them. Initiated the 15000 school shoes for Zimbabwe and we donated shoes to the children in the remote areas. We have also been donating blankets and food hampers to the less privileged and donated wheelchairs to the disabled.

• Coordinated team meetings to enhance project understanding.
• Delivered projects to deadlines and within assigned budgets.
• Worked closely with disadvantaged communities, promoting social inclusion and equality.
• Maintained accurate records of all donations received, ensuring transparency and accountability.
• Communicated and collaborated with individuals from diverse backgrounds.

• Sending and receiving mail from all magistrate courts in Zimbabwe.
• Filling stuff files
• Custodian of all company files including personal files
• Handled confidential information, maintaining discretion and integrity.
• Answered phone calls promptly, providing excellent customer service.
• Maintained digital database, enhancing ease of access to information.