Sophia Beresford
East Kilbride,South Lanarkshire
Summary
I consistently strive to deliver excellent customer service, demonstrating strong attention to detail and a positive attitude in all tasks. I am knowledgeable in maintaining cleanliness standards, supporting guest needs, and working effectively as part of a team. I am eager to apply and further develop my communication, problem-solving, and organisational skills in any role I undertake.
I am fully flexible and willing to work a variety of shifts and hours. As a quick learner, I take pride in my work and always aim to perform to the highest standard.
Overview
4
4
years of professional experience
Work history
Hospitality assistant
Northcare care home
East Kilbride, South Lanarkshire
09.2023 - Current
- Prepare meals for the residents and ensure they are getting the nutrition they need
- Work closely with the residents family to ensure all their needs are facilitated
- Boost residents morale through regular interaction and conversations.
- Cleaning and maintaining the work space
Waitress
East Kilbride golf club
East Kilbride, South Lanarkshire
04.2022 - 10.2023
- Maintained clean and organised dining area for customer comfort.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
- Improved customer satisfaction by providing efficient and friendly service.
Education
GCSEs -
Calderglen High School
East Kilbride, South Lanarkshire 08/2018 - 06/2023
Skills
- Customer service
- Respectful dialogue
- Bereavement handling
- Elderly support
- Listening proficiency
- Customer Service
- Rapport building
- Reliable and punctual
- Professional demeanour
Affiliations
- I enjoy keeping fit and going long walks with my dog Benji
Timeline
Hospitality assistant
Northcare care home
09.2023 - Current
Waitress
East Kilbride golf club
04.2022 - 10.2023
GCSEs -
Calderglen High School
08/2018 - 06/2023