Lee-Anne Ndlovu
Leeds,yorkshire
Summary
Being an individual experienced in hospitality management, focusing on enhancing customer satisfaction and operational efficiency on a day to day basis is mandatory. Also Capable of leading diverse teams to deliver exceptional service through strategic planning and strong interpersonal skills. Committed to fostering a positive work environment that drives staff performance and customer loyalty. A long-term foundation in hospitality provides highly adaptable skills ready for fluid transfer into new industries. This background demonstrates strong resilience, quick learning, and a proven readiness to branch out into diverse professional sectors.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Customer and Trading Manager
Sainsbury's
2024.11 - 2026.07
Assistant Manager
Nandos
Leeds, Kent
2018.07 - 2024.11
- Contributing to all aspects of the day-to-day operations. I led a team of 35 colleagues ranging across functions within the restaurant. I managed behind-the-scenes responsibilities such as health and safety, finance, performance management (HR queries) and sales strategies.
- Increased customer satisfaction scores by 20% through improved team training and enhanced service delivery during peak hours.
- Achieved a 15% reduction in food waste through effective inventory management and staff training on portion control.
- Successfully led the team to exceed sales targets by 10% during key promotional periods, contributing to overall restaurant profitability.
- Progressing my career through promotions (started in 2018 as Cashier and Griller).
Customer Service Administrator (Temp Contract)
Capita
2021.09 - 2021.10
- Responsible for navigating the warehouse facility to collect parcels and ensuring their accurate delivery to the appropriate sections for processing and shipment.
- Successfully resolved 95% of customer complaints on first contact, enhancing customer satisfaction and retention rates.
- Improved processing efficiency for money transfers by implementing streamlined procedures, resulting in a 30% reduction in transaction times.
- Recognised for outstanding customer service, receiving positive feedback from clients and achieving 'Advisor of the Month' for exceptional performance.
Pup Driver (Temp Contract)
Amazon
2021.02 - 2021.05
- Responsible for navigating the warehouse facility to collect parcels and ensuring their accurate delivery to the appropriate sections for processing and shipment.
- Increased operational efficiency by maintaining an accurate delivery schedule, resulting in a 20% reduction in processing time for outgoing shipments.
- Recognised for attention to detail and accuracy in parcel handling, achieving a 100% error-free delivery record over multiple shifts.
- Successfully trained new staff on safe driving practices and efficient warehouse navigation, contributing to improved team performance and safety standards.
Waitress (Temp Contract)
Barni's
2020.07 - 2020.09
- Managed dessert preparation in a fast-paced environment that required strong multi-tasking and time management skills. Responsible for handling the cash register and reconciling the till at the end of each shift, while providing engaging customer interactions throughout the ordering process.
- Enhanced customer satisfaction by creating a welcoming atmosphere and engaging with patrons during the dessert preparation, resulting in positive feedback and repeat visits.
- Successfully managed high-volume dessert orders during peak hours, demonstrating excellent time management and multi-tasking abilities.
- Recognised for accuracy in cash handling and till reconciliation, achieving a 100% accuracy rate over multiple shifts.
Hospitality Coordinator
Leeds United
2018.01 - 2018.07
- Provided critical support for match-day events with focus on following policy and procedure, exceptional customer service and consultative selling. thrived in this fast-paced, high-pressure environment.
- Successfully coordinated hospitality services for match-day events, ensuring timely and efficient service for up to 500 guests.
- Improved operational efficiency by streamlining service workflows, reducing wait times, and enhancing guest experience.
- Awarded 'Employee of Month' for consistently delivering high-quality service under pressure, contributing to customer satisfaction and repeat bookings.
Waitress
Bank Waitress
2016.01 - 2018.01
- Maintained high standard of customer service during large-scale events, serving over 300 guests per shift with attention to detail.
- Delivered exceptional service at high-profile events, including weddings, York Races, and Opera North, through hospitality agencies like Taste Cuisine Limited in fast-paced environments.
- Resolved issues and attended to customer needs, enhancing guest satisfaction and generating positive feedback from clients.
- Recognised by management for efficient teamwork and adaptability in high-pressure environments, ensuring smooth event operations.
Education
7 GCSEs - Mathematics and English Language
Cardinal Heenan Catholic High School
LeedsSkills
Data analysis
Analytical skills
Solutions-oriented
Customer focus
Time management
Critical thinking
Adaptability & Learning agility
Teamwork
Interpersonal skills
Clear confident communication
Approachable Leadership
Certification
● Driver license - Full UK drivers license
● First Aider - Emergency First Aid at Work (2023)
● Future Leaders Programme - Wihtl & Dir (2023)
● Level 3 Hospitality Supervisor - Remit (2023)
Timeline
Customer and Trading Manager
Sainsbury's
2024.11 - 2026.07
Customer Service Administrator (Temp Contract)
Capita
2021.09 - 2021.10
Pup Driver (Temp Contract)
Amazon
2021.02 - 2021.05
Waitress (Temp Contract)
Barni's
2020.07 - 2020.09
Assistant Manager
Nandos
2018.07 - 2024.11
Hospitality Coordinator
Leeds United
2018.01 - 2018.07
Waitress
Bank Waitress
2016.01 - 2018.01
7 GCSEs - Mathematics and English Language
Cardinal Heenan Catholic High School