Simon Smith
Poole,Dorset
Summary
Dynamic and results-driven professional with a strong foundation in claims, fraud and people management, adept at coaching for high performance. Demonstrates resilience and a passion for new challenges, coupled with a proven track record of successful collaboration with stakeholders to achieve optimal business outcomes. Highly analytical, skilled in the development and analysis of management information to drive data-informed decisions. Exhibits leadership proficiency and effective decision-making to ensure the best business outcomes.
Overview
29
29
years of professional experience
Work history
Claims Crime Prevention Team Leader
Allianz Insurance
Bournemouth, England
2014.01 - 2025.11
- Manages a high performing team combating motor fraud.
- Passionate about Fraud and supporting a team to deliver the best possible outcomes.
- Experienced in effective people management and tackling under performance & misconduct.
- Project management skills, used to test and successfully embed new fraud fighting tools, whilst working with key stakeholders and vendors.
- Taken a lead role in global projects to drive further fraud prevention for the overall group.
- Competent in driving positive change and efficiency using systems thinking methodology.
- Utilizes coaching methods to drive performance & support colleagues.
- Skilled in data analysis across multiple platforms.
Personal Injury Team Leader
LV Insurance
2011.01 - 2014.01
Level 3 Personal Injury Consultant
LV Insurance
2009.01 - 2011.01
Level 2 Personal Injury Consultant
LV Insurance
2004.01 - 2009.01
Claims Negotiator/Personal Injury Consultant
LV Insurance
2001.01 - 2004.01
Customer Services Adviser
LV Insurance
2000.01 - 2001.01
Retail Sales Assistant
Next Retail Limited
1999.01 - 2000.01
Tesco Checkout Operative
Tesco
1997.01 - 1999.01
Education
NVQ Level 2 - Business Studies
Brockenhurst College
Brockenhurst /1997 - /1998
Skills
- Coaching for high performance
- Resilient and relishes new challenge
- Strong knowledge of claims & people management
- Collaborative, proven track record of working successfully with stakeholders to deliver the best business outcomes
- Analytical, competent at the development and analysis of MI to be data driven
- Leadership proficiency
- Decisive decision-making
Reference
Simon, Roylance, Claims Crime Prevention Team Manager, simon.roylance@lv.co.uk
Timeline
Claims Crime Prevention Team Leader
Allianz Insurance
2014.01 - 2025.11
Personal Injury Team Leader
LV Insurance
2011.01 - 2014.01
Level 3 Personal Injury Consultant
LV Insurance
2009.01 - 2011.01
Level 2 Personal Injury Consultant
LV Insurance
2004.01 - 2009.01
Claims Negotiator/Personal Injury Consultant
LV Insurance
2001.01 - 2004.01
Customer Services Adviser
LV Insurance
2000.01 - 2001.01
Retail Sales Assistant
Next Retail Limited
1999.01 - 2000.01
Tesco Checkout Operative
Tesco
1997.01 - 1999.01
NVQ Level 2 - Business Studies
Brockenhurst College
/1997 - /1998