Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gillian Halliday

Erskine,Renfrewshire

Summary

Accomplished professional with expertise in leadership and management, training and coaching, and customer experience. Demonstrates exceptional communication and interpersonal skills, with a strong focus on attention to detail and organisational skills. Proven ability to manage claims effectively while maintaining calm under pressure, adaptable in high-pressure scenarios. Committed to enhancing team performance through effective policy interpretation and performance management. Career goal includes leveraging skills in a dynamic environment to drive organisational success.

Overview

30
30
years of professional experience
4
4
years of post-secondary education

Work history

Home Claims Team Leader

esure
Glasgow , Glasgow
01.2004 - 08.2025
  • Leading and motivating a team of claims handlers ensuring claims are processed accurately and efficiently in accordance with policy procedures and regulations
  • Overseeing fraud detection to ensure appropriate referrals to prevent fraudulent claims
  • Coordinate daily tasks, ensuring smooth workflow within the team.
  • Prioritise tasks according to urgency and importance, optimising workload allocation among team members.
  • Conduct regular performance reviews to identify areas of improvement for each team member.
  • Foster positive employee relationships through communication, training and coaching.
  • Improved customer satisfaction through close collaboration with the team.
  • Encouraged open communication, fostering a positive work culture.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Resolved conflicts effectively, promoting harmony within the workforce.

Motor Claims Team Leader

Kwik Fit Insurance Services
Uddingston, South Lanarkshire
01.1997 - 01.2004
  • Managed a team of 10 claims handlers ensuring efficient and effective claims handling
  • Providing guidance and support to team, developing skills and identifying areas for improvement
  • Maintaining high standards of customer service to policyholders, brokers and other stakeholders

Claims Handler

Kwik Fit Insurance Services
Uddingston, South Lanarkshire
11.1995 - 01.1997
  • Managed motor claims from start to finish liaising with policyholders, insurers and third parties
  • Ensure claims are processed efficiently providing excellent customer service

Education

BA - Law & Administrative Studies

Glasgow Caledonian University
Glasgow, Glasgow City
09.1990 - 05.1994

High School - Maths, English, Geography, Secretarial Studies

St Stephen's High School
Port Glasgow

Skills

  • Leadership and management
  • Training and coaching
  • Customer experience
  • Attention to detail
  • Communication and interpersonal skills
  • Teamwork
  • Policy interpretation
  • Organizational skills
  • Time management
  • Performance management
  • Claims management expertise
  • Tolerance and patience
  • Calm under pressure
  • Adaptable in high-pressure scenarios

Timeline

Home Claims Team Leader

esure
01.2004 - 08.2025

Motor Claims Team Leader

Kwik Fit Insurance Services
01.1997 - 01.2004

Claims Handler

Kwik Fit Insurance Services
11.1995 - 01.1997

BA - Law & Administrative Studies

Glasgow Caledonian University
09.1990 - 05.1994

High School - Maths, English, Geography, Secretarial Studies

St Stephen's High School
Gillian Halliday