Graham (Gee) Olford

• Support and oversee planning, development, and execution of Know Your Opponent (KYO) strategy across multiple cross site departments. Tasked with reporting to senior stakeholders on performance levels across strategic working practices, emphasising agility, necessity for change, and utilising data/live examples to support rationale for change.
• Specialise in multiple Motor fraud strategies.
• Responsible for applying best practices in fraud prevention concerning causation, optimising 25 years of personal experience, including direct involvement with LSI Case Law Casey V Cartwright 2006, to address ongoing challenges of non-existent or exaggerated additional significant injuries and non-tariff injuries.
• Lead team training programs to enhance staff competency and elevate performance standards.
• Lead and mentor Fraud Champions in testing and learning initiatives to promote growth, enhance skills, and develop tailored causation strategies aimed at preventing exposure to opportunistic and enabler-driven personal injury fraud through exaggeration.
• Oversee legal supplier relationships and monitor their performance, while evaluating litigation strategy effectiveness to identify improvement opportunities and propose changes aimed at reducing inefficiencies.

• Tasked with coordinating and training two new cross-site personal injury specialist operational teams to handle and disrupt enabler claims farming adversaries, while maintaining full oversight and management of all business LSI referrals.
• Streamlined workflow for more efficient process.
• Responsible for overseeing all technical referrals, coaching, and staff development, this role enabled to improve handlers' comprehension of best practices and create opportunities for them to advance into more senior positions by delegating technical referrals aligned with their role profiles.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills and surpassing fraud prevention objectives.
• Reduced staff turnover with effective motivation strategy.
• Enhanced customer satisfaction by addressing their concerns as potential fraud victims.

• Proficient in managing personal injury cases from inception to resolution, ensuring timely and effective handling.
• Strong understanding of personal injury law, including relevant case law, statutes, and regulations.
• Skilled in negotiating settlements with claimants, insurance companies, and legal representatives to achieve favourable outcomes.
• Ability to analyse medical records, accident reports, and other evidence to assess validity and value of claims.
• Excellent verbal and written communication skills for interacting with clients, legal professionals, and stakeholders.
• Detail-oriented in reviewing documentation and identifying discrepancies or fraudulent claims.
• Committed to providing empathetic and professional support to clients throughout claims process.
• Efficient in prioritising tasks and managing multiple cases simultaneously to meet deadlines.

Held various roles that align with current position. I began career as administrative support for Personal Lines Motor Team, progressed to Motor Claims Handler, and then moved on to become Personal Injury Handler. Subsequently, Joined specialised Fraud Team, managing diverse portfolio that included all motor-related fraud. During time with fraud team, had opportunity to personally handle well-publicised LSI Casey V Cartwright case, significant case in personal injury law, particularly regarding low-velocity impact claims and admissibility of expert evidence.