Simon Scott
Grantham
Summary
Experienced professional with a strong background in requirements gathering, data analysis, and process modelling. Demonstrated expertise in stakeholder engagement and change management tactics, effectively prioritising tasks to meet project goals. Proficient in agile methodologies, hypothesis testing, and tools such as JIRA and Confluence. Committed to leveraging skills to drive continuous improvement and achieve organisational objectives. Experience of optimising digital customer journeys for household brands such as Tesco, John Lewis, Nationwide and Morethan,
I also manage my 13-year-old son’s Instagram account. He is a talented musician and I’ve overseen his Instagram growth from 0-300,000+ followers in 8 months, growing his revenue stream and obtaining brand partnerships.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
E-Commerce executive
RSA Insurance
Horsham, East Sussex
01.2019 - Current
- Agile methodologies.
- Streamlining business operations by analysing and implementing process improvements.
- Data-driven experimentation.
- Producing and presenting detailed reports to assist with key decision-making processes.
- Creating tailored solutions by understanding and translating requirements into functional specifications.
- Managing multiple stakeholders and business partners, ensuring clear communication throughout projects.
- Leading cross-functional teams towards successful project completion within agreed timescales.
- Experience of managing content writers, designers, developers, testers, and release engineers.
Quality assurance inspector
Mid UK
Grantham
11.2017 - 12.2018
- Improved product quality by inspecting finished goods regularly.
- Assured high-standard production for client satisfaction.
- Obtained consistency across all products with rigorous inspection procedures.
- Conducted routine checks to maintain product integrity.
Complaints specialist
Experian
Nottingham
01.2017 - 11.2017
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Investigated complex issues, leading to satisfactory resolutions for both the company and customers.
- Provided excellent service for improved customer trust and loyalty.
- Developed effective complaint resolution strategies resulting in enhanced company reputation.
- Collaborated with various departments for timely resolution of customer grievances.
Sales manager
Arc Insure
Nottingham
07.2016 - 01.2017
Branch Manager
Swinton Insurance
Tattershall, Lincolnshire
06.2013 - 07.2016
Education
A-Levels - English, Psychology, Sociology
Stamford College
Stamford, Lincolnshire 09.2001 - 06.2003
GCSEs -
Robert Manning School
Bourne, Lincolnshire 09.1996 - 05.2001
Skills
- Requirements gathering
- Data analysis
- Process modelling
- Stakeholder engagement
- Change management tactics
- Effective prioritisation
- Agile methodologies
- Hypothesis testing
- JIRA and confluence proficiency
References
References available upon request.
Affiliations
- cooking
- music
- dog walking
- most sports
- charity fundraising
Timeline
E-Commerce executive
RSA Insurance
01.2019 - Current
Quality assurance inspector
Mid UK
11.2017 - 12.2018
Complaints specialist
Experian
01.2017 - 11.2017
Sales manager
Arc Insure
07.2016 - 01.2017
Branch Manager
Swinton Insurance
06.2013 - 07.2016
A-Levels - English, Psychology, Sociology
Stamford College
09.2001 - 06.2003
GCSEs -
Robert Manning School
09.1996 - 05.2001
Similar Profiles
Cecile Audrey Mbatsogo AtanganaCecile Audrey Mbatsogo Atangana
SCRUM MASTER (CONTRACT) at RSA INSURANCESCRUM MASTER (CONTRACT) at RSA INSURANCE
VIJAYLAXMI SindagiVIJAYLAXMI Sindagi
INSURANCE UNDERWRITER FOR MOTOR at Liva Insurance Formaley Kow As RSA INSURANCEINSURANCE UNDERWRITER FOR MOTOR at Liva Insurance Formaley Kow As RSA INSURANCE
SEAN STACHSEAN STACH
Insurance Underwriter at Intact InsuranceInsurance Underwriter at Intact Insurance