Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

ABDULMUMIN SANNI

Grantham

Summary

Dynamic and adaptable professional with a strong foundation in customer relationship management and advanced IT literacy. Demonstrates exceptional communication skills, critical analysis, and a proactive mindset to deliver effective solutions. Proficient in Salesforce, Microsoft Office, and data analysis, ensuring precision in reporting and efficient time management. Committed to ethical practice awareness and client confidentiality, with a proven track record in conflict resolution and resilient decision-making. Career goals include leveraging expertise to enhance client satisfaction and streamline processes within a forward-thinking organisation.

Overview

6
6
years of professional experience
2039
2039
years of post-secondary education
1
1
Certification

Work history

Energy Efficiency Advisor

E.ON Energy
Nottingham
01.2024 - 07.2025
  • Company Overview: Nottingham UK (Trinity House)
  • Offering advice for customer interested in various grant or scheme like GBIS, ECO4, WHD.
  • Providing responses to customer queries, directing / escalating these to relevant team member or department when needed.
  • Managing inbound, outbound calls and emails.
  • Offer energy efficiency advice at every opportunity with customers.
  • Manage applications by doing call, email or SMS follow ups to ensure smooth customer experience.
  • Support colleagues on MS teams' chat, teams call or email with help of chat GPT or One Note.
  • Proactive mindset in identifying opportunities to streamline processes and eliminate time waste and logical problem solving.
  • Prioritise work effectively and to assume responsibility without direct supervision.
  • Work customer through Vesta to ensure smooth and seamless application process.
  • Manage high volume customer queries simultaneously through effective multitasking.
  • Empathy and ability to understand customers position and opinion.
  • Participated in regular trainings to maintain up to date knowledge of company products and policies.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Resolved issues effectively, using strong interpersonal skills and conflict resolution technique.
  • Great organisation skills with strong attention to detail.
  • Carry out daily task at good pace to meet agreed deadlines.
  • Nottingham UK (Trinity House)

Customer Assistant

AJINE GLOBAL WEALTH LTD
01.2020 - 01.2023
  • Provide appropriate solution and alternative within time limits.
  • Consistently achieved service rating targets and managing customer enquiries.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Managed over 50 calls per day
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Maintained clean, organised workspace for efficient operation of checkout area.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Cross-sold related products at point of purchase boosting overall sales volumes.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Provided shopping advice based on customer needs fostering engaging shopping experience.
  • Increased sales through suggestive selling techniques.
  • Provided excellent customer service to ensure repeat business.
  • Assisted customers with product selection to ensure satisfaction.

Education

Professional Diploma - Accounting

Nigerian College of Accountancy

BSc - Accounting

Al-Hikmah University
01.2007 - 01.2013

West African Senior School Certificate Examination (WASSCE) -

Government Secondary School Dekina
01.2003 - 01.2006

JSCE - Economics

Government Secondary School Gwagwalada
01.2000 - 01.2003

First School Leaving Certificate -

Victory Nursery And Primary School
01.1995 - 01.2000

Skills

  • Active listening
  • Creative problem solving
  • Adaptability
  • Professionalism
  • Complaint handling
  • Microsoft Office
  • Customer relationship management
  • Process streamlining
  • Attention to detail
  • Proactive mindset
  • Initiative taking
  • Discretion and confidentiality
  • Precision in reporting
  • Resilient decision-making
  • Compliance regulation understanding
  • Time efficiency
  • Proactive client advising
  • Resilience under pressure
  • Critical analysis
  • Client Relationship Management
  • Salesforce proficiency
  • People Management
  • Advanced IT literacy
  • Exceptional communication
  • Ethical practice awareness
  • Client confidentiality practices
  • Patience and perseverance
  • Dealing with uncertainty
  • Decision-Making aptitude
  • Assertiveness in advising
  • Constructive feedback giving
  • Leadership proficiencies
  • Ethical standards adherence
  • Problem solving
  • Team collaboration
  • Time management
  • Customer/client first attitude
  • Adaptive team player
  • Attentive to details
  • Excellent Time management
  • Organizational skills
  • Administrative support
  • Strong customer service orientation

Certification

  • Level 3 Award in Energy Awareness, National Energy Action (NEA) UK, 12/25
  • Green Pathways: Foundations of Sustainability, INCO Academy UK, 12/25
  • Green pathways: Energy Transition, INCO Academy UK, 12/25
  • Green Pathways: Digital Skills Fundamental, INCO Academy UK, 12/25
  • Green Pathways: Environmental Cost and opportunities of AI, INCO Academy UK, 12/25
  • Green Pathways: Green Designs Principles and Practices, INCO Academy UK, 12/25

Languages

English
Fluent

Timeline

Energy Efficiency Advisor

E.ON Energy
01.2024 - 07.2025

Customer Assistant

AJINE GLOBAL WEALTH LTD
01.2020 - 01.2023

BSc - Accounting

Al-Hikmah University
01.2007 - 01.2013

West African Senior School Certificate Examination (WASSCE) -

Government Secondary School Dekina
01.2003 - 01.2006

JSCE - Economics

Government Secondary School Gwagwalada
01.2000 - 01.2003

First School Leaving Certificate -

Victory Nursery And Primary School
01.1995 - 01.2000

Professional Diploma - Accounting

Nigerian College of Accountancy

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ABDULMUMIN SANNI