Toby Fennell
Leigh on sea,Essex
Summary
Dedicated professional with strong proficiency in Microsoft Office and exceptional customer communication skills. Demonstrates effective communication, time-management, and the ability to multitask efficiently. Committed to maintaining professionalism in all interactions and seeking opportunities to leverage these skills in a dynamic work environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Client services technician
RSA Insurance
Chelmsford, Essex
03.2024 - Current
- Dealing with complex multinational cases by liaising with foreign offices, both RSA's and brokers.
- Booking premiums onto RSA systems, dealing with various currencies and taxes predominately in Europe.
- Overseeing declarations from brokers, booking premiums and organising payments.
- Ensuring service level targets are exceeded by completing my tasks on time, meaning clients receive documents when expected and have queries met swiftly.
Client services assistant
RSA Insurance
Chelmsford, Essex
10.2021 - 03.2024
- Compiling portfolios of data into RSA pricing tools, including factors such as: Location, accumulation, claims, listed buildings and flood risk
- Book client premiums on RSA systems
- Overseeing declarations from broker, organising data and distributing to the team
- Helped with the improvement of RSA pricing system tool, with feedback of how it can be improved and suggestions on how to do so.
Counter Staff
KYNGSWAY LIMITED
Rayleigh, Essex
10.2019 - 09.2021
- Welcomed customers warmly on arrival to create a friendly environment.
- Packed and served high volume of orders in busy fast food setting.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
Education
Certificate of Higher Education - Insurance underwriting process , Risk management, and Insurance, legal an
Chartered Insurance Institute
Essex 02.2022 - 07.2024
Certificate of Higher Education - Business Studies and Finance
Seevic College
Essex 09.2019 - 06.2021
Skills
- Customer communications
- Microsoft Office proficiency
- Effective communication
- Time-management
- Professionalism
- Ability to multitask
Accomplishments
Duke of Edinburgh - Bronze
Affiliations
- Sports
- Gym
- Cooking
Timeline
Client services technician
RSA Insurance
03.2024 - Current
Certificate of Higher Education - Insurance underwriting process , Risk management, and Insurance, legal an
Chartered Insurance Institute
02.2022 - 07.2024
Client services assistant
RSA Insurance
10.2021 - 03.2024
Counter Staff
KYNGSWAY LIMITED
10.2019 - 09.2021
Certificate of Higher Education - Business Studies and Finance
Seevic College
09.2019 - 06.2021
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