Monica Ferreira
Grantham
Summary
A highly skilled professional with expertise in order processing, warehouse operations, and customer care. Fluent in English and Portuguese, with a strong understanding of Spanish, enabling effective communication in diverse environments. Demonstrates exceptional multitasking efficiency and calmness under pressure, ensuring seamless complaint resolution and payment processing. Adept at picking, packing, stock control, and fostering teamwork to enhance operational efficiency. Committed to leveraging bilingual abilities and administrative skills to drive success in dynamic settings.
Overview
16
16
years of professional experience
Work history
Customer Service Advisor
Grantham Book Services
Grantham
08.2022 - 06.2025
- Handled customer queries via email and phone
- Processed orders and resolved complaints
- Maintained accurate records and supported admin tasks
- Strengthened client relationships with clear communication and problem-solving skills.
Warehouse Operative / Picker & Packer
Grantham Book Services
Grantham
10.2021 - 12.2021
- Picked and packed orders using IDT system
- Stocked shelves and labelled goods for dispatch
- Assisted in goods-in and pallet preparation
- Sorted materials into appropriate areas for easy access and organisation.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Performed tagging and labelling of warehouse inventory.
Customer Service Advisor / Admin
Team Knowhow
Newark-on-Trent
07.2018 - 04.2020
- Provided phone and email support
- Processed orders and handled customer queries
- Carried out general office admin duties
- Improved customer satisfaction by promptly addressing queries and complaints.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
Warehouse Operative / Picker & Packer
Grantham Book Services
Grantham
07.2016 - 02.2018
- Picked and packed orders using IDT system
- Stocked shelves and labelled goods for dispatch
- Assisted in goods-in and pallet preparation
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Performed tagging and labelling of warehouse inventory.
Night Cleaner (Operative)
Intu Lakeside
Grays
04.2012 - 01.2015
- Performed night shifts cleaning retail spaces using machines and manual tools
- Followed specific instructions regarding use of chemicals, cleaners, machinery which resulted in increased efficiency.
- Safely stored cleaning solutions, equipment and chemicals.
- Assisted colleagues, fostered a positive work environment.
Hospitality Roles - Front of House & Kitchen
Nando's & Giardino Café
Thurrock
01.2009 - 01.2012
- Took customer orders, cooked food, and trained new staff
- Maintained cleanliness and stock in busy environments
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
Education
NVQ Level 2 - Customer Service
Customer Service
EssexSkills
- Bilingual (Fluent in English and Portuguese, also can understand Spanish)
- Order Processing & Admin
- Picking, Packing & Stock Control
- Complaint Resolution
- Warehouse Operations
- Communication & Teamwork
- Calmness under pressure
- Multitasking efficiency
- Payment Processing
- Customer care
Affiliations
- Read
- Spend time with my Family
- Cinema
Timeline
Customer Service Advisor
Grantham Book Services
08.2022 - 06.2025
Warehouse Operative / Picker & Packer
Grantham Book Services
10.2021 - 12.2021
Customer Service Advisor / Admin
Team Knowhow
07.2018 - 04.2020
Warehouse Operative / Picker & Packer
Grantham Book Services
07.2016 - 02.2018
Night Cleaner (Operative)
Intu Lakeside
04.2012 - 01.2015
Hospitality Roles - Front of House & Kitchen
Nando's & Giardino Café
01.2009 - 01.2012
NVQ Level 2 - Customer Service
Customer Service
Similar Profiles
Sharon Hinnant CoxSharon Hinnant Cox
School Counselor at Grantham Middle/Grantham Elementary SchoolSchool Counselor at Grantham Middle/Grantham Elementary School
Jovan FilipovJovan Filipov
Export Specialist at Magnum Book ServicesExport Specialist at Magnum Book Services
Anna BuchananAnna Buchanan
Legal Assistant at The Grantham Law FirmLegal Assistant at The Grantham Law Firm
Randy PeeRandy Pee
Expeditor/Customer Service Leader at Hannaford's SupermarketExpeditor/Customer Service Leader at Hannaford's Supermarket
Rachel BraidRachel Braid
Project Manger/Programme Manager Secondment at Network Rail TRU CentralProject Manger/Programme Manager Secondment at Network Rail TRU Central