Simon Keki
Basingstoke,Hants
Overview
16
16
years of professional experience
Work history
Shop manager
Helping dogs and cats cic
Basingstoke, Hants
2024.06 - 2025.10
- Streamlined operations by introducing more efficient working practices and procedures.
- Good customer service with all customer
- Cashing up and reporting figures to owner.
- Pricing items from clothes , toys , dog and cats items, cd.
- Resourcing volunteer also training , induction , policy’s , health and safety.
- Handled employee grievances promptly and fairly, maintaining morale within workforce.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Delivered excellent customer experiences with personalised service approach.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Coordinated promotional events, creating greater brand awareness within local community.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Created seasonal sales plans with varying stock and promotional strategies.
Supervisor
Morrison data service
Basingstoke, Hants
2009.11 - 2024.07
- Ensured smooth operations with regular maintenance checks.
- Identified potential risks and mitigated them through proactive measures.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Organised team resources, resulted in improved project timelines.
- Monitored employee attendance records for maintaining discipline within the team.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Assisted in the recruitment process for hiring quality staff members.
- Managed daily operations to increase productivity.
Skills
- EPOS systems use
- Able to handle pressure
- Cash handling experience
- Stock control techniques
- Retail industry knowledge
- Demonstrated flexibility
- Customer relationship
- Visual merchandising
- Stock replenishment
- POS system operation
- Security system monitoring
- Store layout design
- Employee scheduling
- Cash-handling expertise
- Loss prevention strategies
- Health and Safety regulations
- Staff supervision
- Time efficiency
- Customer Service
- Health and Safety Compliance
- Team Leadership
Timeline
Shop manager
Helping dogs and cats cic
2024.06 - 2025.10
Supervisor
Morrison data service
2009.11 - 2024.07