Summary

Overview

Work history

Education

Skills

PERSONAL REFERENCES

INTERESTS

Timeline

GABRIELA OVALLES FLORES

Derby,Derbyshire

Summary

Experienced in retail management with focus on driving sales and improving customer service. Possess unique skills in team leadership, inventory control, and store layout optimisation, capable of increasing overall store performance. With keen eye for detail and customer-centric approach, can provide significant improvement in store operations and customer satisfaction.

Overview

years of professional experience

Work history

Shop manager

Birds Bakery

Derby, Derbyshire

2024.01 - Current

Ensured cleanliness of shop premises, presenting a professional image to customers.
Led team meetings effectively, facilitating open communication amongst staff members,.
Handled employee grievances promptly and fairly, maintaining morale within the workforce.
Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
Fostered strong relationships with key customers to boost loyalty and repeat business.
Managed store inventory to ensure adequate stock levels at all times.

Sushi Chef

YO! Sushi

Derby, UK

2022.09 - 2023.12

Working on a supermarket’s YO! kiosk, I am responsible for the planning and preparation of the daily food production required by the business. I am responsible for the management of waste, adequate storage of food and ensuring the highest hygiene standards are followed in the cooking and selling areas. I also provide training to new staff.

Store Manager

YO! Sushi

Derby

2019.07 - 2020.09

As a store manager in YO! Sushi I was responsible for ensuring a successful running of the restaurant. I did this by hiring, training and motivating staff, organising their rotas, ensuring good customer service, managing working relationships with suppliers, identifying business opportunities (e.g. promotions and sales), managing budgets and stock, and reporting the business performance to the Operations Manager on a regular basis.

Assistant Manager

YO! Sushi

Derby

2018.12 - 2019.06

Working along with the Store Manager, I was responsible for managing staff competency and wellbeing, organising rotas, dealing with customer complaints, receiving and checking supplier deliveries, and ensuring a high level of hygiene and service standards.

Team Leader

YO! Sushi

Derby

2016.08 - 2018.11

My responsibilities as a front of house Team Leader included taking responsibility for the restaurant running when the managers where absent, opening and closing the till, stock counting and dealing with customer service and deliveries.

Store Manager

Heavenly Desserts

Derby

2015.10 - 2016.01

As a store manager I was responsible for managing staff working shifts, recruitment and training, as well as supervising the highest food cooking and handling practices were applied. I was also responsible for making supplier’s orders and deliveries, and keeping an accurate and adequately stored restaurant’s inventory. Reporting to head office, I was responsible for gathering and analysing store performance data to anticipate business needs.

Assistant Manager

Heavenly Desserts

Derby

2015.07 - 2015.09

My responsibilities included monitoring sales and then writing informative reports for the store manager, keeping track of food and consumables inventory and training back and front of the house staff.

Supervisor

Heavenly Desserts

Derby

2015.04 - 2015.06

As a supervisor my responsibilities included managing cash flow on the till, managing the work performance of the staff, support in all working areas as required to meet business peak demands and checking the store and products are maintained to high standards at all times.

Staff

Heavenly Desserts

Derby

2014.08 - 2015.03

As a staff I worked in both back and front of the house. My duties included providing a warm welcome to customers, taking food and drink orders, handling payment from customers by cash, credit cards or automatic debits, working as a desserts artisan and barista and maintaining high cleaning standards on all working areas.

Education

Diploma of Higher Education - Bachelor in Arts Business and Management

Open University

United Kingdom

General English course – Intermediate B1 accreditation obtained

Nottingham Language Academy

Nottingham, UK

Secondary Certificate in Science - undefined

Ada Byron Institute

Maracay, Venezuela

Skills

Languages: Spanish (Native language), Fluent English
Managing people at group and personal level to improve team performance
Capable of prioritising and multitasking on a fast paced working environment
Coaching and leading by example
Motivated to learn new skills and gain knowledge in new areas

Good in numeracy skills
EPOS systems use
Staff training and development
Computer Skills: Microsoft Office Suite
Cash handling experience

PERSONAL REFERENCES

2014.08 - 2015.03

General English course – Intermediate B1 accreditation obtained

Nottingham Language Academy

Secondary Certificate in Science - undefined

Ada Byron Institute

Diploma of Higher Education - Bachelor in Arts Business and Management

Open University