Ann Rabie
Kingston upon Hull
Summary
Dynamic and goal-orientated professional with extensive expertise in the retail industry. Demonstrates exceptional customer service skills, talent recruitment and retention, and strategic thinking. Proficient in budget management, cash-handling, and stock replenishment. Adept at using EPOS systems and ensuring compliance with Health and Safety regulations. Skilled in store layout design, market trend awareness, and visual merchandising creativity. Committed to enhancing customer satisfaction while achieving business objectives.
Experienced in retail management with focus on driving sales and improving customer service. Possess unique skills in team leadership, inventory control, and store layout optimisation, capable of increasing overall store performance. With keen eye for detail and customer-centric approach, can provide significant improvement in store operations and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Shop Manager
Rspca
Beverley , East Riding Of Yorkshire
05.2016 - 02.2025
- Ensures effective merchandising to maximise sales income
- Health and safety and manual handling
- Exceptional good customer service attracting repeat sales
- Won Beverley Christmas competition for window merchandising
- Streamlined operations by introducing more efficient working practices and procedures.
- Monitored market trends closely for competitive advantage in pricing strategies,.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Boosted overall sales performance through implementation of effective merchandising strategies.
- Enhanced customer service by training staff in effective communication and problem solving.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Developed positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
Shop Manager
Scope
Anlaby , East Riding Of Yorkshire
09.2003 - 02.2016
- Planned budgets, authorized payments and day to day management of business revenues
- Increased profits through effective sales training and troubleshooting profit loss areas
- Completed profit/loss performance reports
- Hired, trained and evaluated personnel in sales
- Interviewed job applicants and made staffing decisions
- Managed team of 24 volunteers and 3 assistant managers
- Assigned employees to specific duties to best meet needs of shop
- Instructed staff on appropriately handling difficult or complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Generated repeat business through exceptional customer service
Assistant Shop Manager
Scope
Kingston upon Hull
06.2002 - 07.2003
- Identified poor work habits to improve process effectiveness
- Generated repeat business through exceptional customer service
- Increased profits through effective sales training and troubleshooting profit loss areas
- Maintained clean, tidy shop floor for positive shopping environment.
- Conducted inventories regularly, ensuring accurate stock control.
- Implemented promotional displays, enhancing product visibility.
- Collaborated with Shop Manager on budget plans, effectively reducing costs.
- Monitored cash registers and till floats, preventing discrepancies.
Education
Certificate of Higher Education - English Language, English Literature, Maths, Commerce, Art
Wolfreton High School
01.1972 - 01/1977
Skills
- Excellent customer service skills
- Talent recruitment and retention
- Retail industry knowledge
- Goal-orientated
- Customer orientated
- Strategic thinker
- Budget management
- Cash-handling expertise
- Stock replenishment
- Able to handle pressure
- EPOS systems use
- Health and Safety regulations
- Motivational techniques
- Store layout design
- Market trend awareness
- Visual merchandising creativity
Personal Information
Industry: Retail
Custom
None
Accomplishments
Best dressed window in Beverley 2023
Timeline
Shop Manager
Rspca
05.2016 - 02.2025
Shop Manager
Scope
09.2003 - 02.2016
Assistant Shop Manager
Scope
06.2002 - 07.2003
Certificate of Higher Education - English Language, English Literature, Maths, Commerce, Art
Wolfreton High School
01.1972 - 01/1977
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