Kym Burke
Castlederg,Tyrone
Summary
Friendly shop worker skilled in delivering exceptional customer service and maintaining well-organised store aswell as post office duties.Knowledgeable on product information and till EPOS and Horizon systems. Loyal employee thats hard working keen to learn.
Overview
14
14
years of professional experience
Work History
Assistant manager/Post Office Clerk
Hamiltons Spar
Omagh, Tyrone
11.2020 - 04.2022
- Managed daily operations to ensure smooth running of the shop floor.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Handled cash transactions efficiently for smooth operations.
- Sold stamps, stationery and mailing envelopes for revenue generation.
- Maintained a clean and orderly work area for operational efficiency.
- Operated computer systems accurately to process transactions without errors.
- Balanced the cash drawer at end of each day successfully.
Supervisor/Post Office Clerk
McKennas Spar
Sion Mills, Tyrone
09.2019 - 10.2020
- Delegated tasks appropriately, achieved balanced workload among team members.
- Provided exceptional customer service to ensure satisfaction.
- Handled cash transactions efficiently for smooth operations.
- Processed money orders and postal deliveries with accuracy.
- Sold stamps, stationery and mailing envelopes for revenue generation.
- Maintained a clean and orderly work area for operational efficiency.
- Delivered excellent service by understanding customer needs.
- Balanced the cash drawer at end of each day successfully.
- Handled large volumes of mail responsibly ensuring safe delivery.
Manager
McDermotts Vivo
Strabane, Tyrone
09.2018 - 08.2019
- Implemented cost reduction measures, reduced overhead expenses.
- Delegated tasks efficiently to maximise productivity.
- Liaised with suppliers to ensure timely deliveries.
- Maintained inventory control, reduced stock shortages.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Head of department
Hamiltons Spar
Castlederg, Tyrone
04.2008 - 09.2018
- Delegated tasks effectively, promoting accountability and high-performance culture.
- Stock Ordering
- Rotated merchandise and displays to feature new products and promotions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Implemented actions from staff and customer feedback to improve service.
- Delivered high visual standards of presentation and stock levels for appealing customer displays.
Education
GCSEs -
Castlederg High School
CastledergSkills
- Cash handling experience
- Stock ordering
- EPOS systems use
- Retail industry knowledge
- Merchandising
- Customer service skills
- Post Office Duties
Timeline
Assistant manager/Post Office Clerk
Hamiltons Spar
11.2020 - 04.2022
Supervisor/Post Office Clerk
McKennas Spar
09.2019 - 10.2020
Manager
McDermotts Vivo
09.2018 - 08.2019
Head of department
Hamiltons Spar
04.2008 - 09.2018
GCSEs -
Castlederg High School
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