Silambarasan Sivakumar
Madurai ,India
Summary
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Housekeeping Administrator
P&O Cruises UK
Southampton, United Kingdom
2021.10 - Current
- Oversaw and sustained housekeeping D&V, AGE/ARI logs reports accurately in accordance with public health requirements.
- Oversaw database to maintain updated records and accuracy.
- Organised crew programmes including scheduling training in collaboration with onboard LDO, wellness initiatives, and recognition efforts.
- Executed onboard guest Gifts booking, directing inventory oversight and ensuring timely order fulfilment.
- Interacted with crew & guest professionally by phone, email and in-person to deliver accurate service information.
- Familiar with onboard systems and software (e.g., Mistral, Core, Aims, Tech Centre, Amos, MXP (Marine Exchange) ).
- Knowledgeable in housekeeping and hospitality operations.
- Reporting guest & crew cabins defects on time
- Worked independently and as part of team to meet goals.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
Minibar Administrator
P&O Cruises UK
Southampton, United Kingdom
2021.01 - 2021.11
- Managed and restocked minibar inventory in guest rooms
- Ensured accurate tracking and recording of minibar consumption
- Conducted regular audits to maintain inventory control
- Coordinated with onboard Inventory for timely replenishment of minibar items
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Handling guest inquiries and complaints related to minibar service.
- Managing minibar revenue and expenses.
- Coordinated management of more than 100 packs of water for customer sales each day, contributing to 10% increase in sales
Buffet Attendant
P&O Cruises UK
Southampton, United Kingdom
2020.11 - 2021.10
- Established and maintained buffet stations to ensure optimal presentation.
- Replenished food and beverages promptly to meet guest demand.
- Monitored food temperatures and adhered to safety standards consistently.
- Cleared and cleaned tables in buffet area to maintain hygiene.
- Assisted guests with inquiries and special requests to enhance experience.
- Supported kitchen staff with preparation and restocking for efficient service.
- Demonstrated respect and friendliness while fostering welcoming environment.
- Supported smooth service for breakfast, lunch, and dinner across vessels carrying 2,000+ passengers
- Maintained 95–100% compliance with food safety, hygiene, and sanitation standards during health inspections
Housekeeping Steward
P&O Cruises UK
Southampton, United Kingdom
2020.06 - 2020.11
- Demonstrated respect for officer privacy while carrying out housekeeping responsibilities efficiently.
- Delivered excellent customer service for repeat business from satisfied Officers.
- Minimized health risks in residences with efficient removal of waste materials on regular basis.
- Ensured Officers satisfaction by providing high-quality cleaning services at all times.
- Achieved spotless environment for Officers through thorough dusting, mopping, and sweeping.
- Oversaw cleaning of more than 30 officer cabins on daily basis
Hotel assistant
P&O Cruises UK
Southampton, United Kingdom
2019.10 - 2020.06
- Cleaned and maintained guest cabins and public areas to uphold standards.
- Restocked housekeeping supplies for multiple decks with zero service delays
- Supported housekeeping operations for vessel carrying 2,000–4,000 guests
- Completed deep-cleaning and sanitation tasks in 100% of assigned public and crew areas
- Assisted with laundry services and linen management to support team efficiency.
- Supported housekeeping team in delivering exceptional service quality.
Guest Service Associate
Greenpark Hotels Pvt Ltd
Chennai, India
2017.07 - 2019.06
- Cleaned and maintained 20+ guest rooms per shift, consistently meeting four-star cleanliness and presentation standards.
- Handled 25+ guest service requests daily, ensuring prompt response and guest satisfaction.
- Achieved near-perfect room inspection scores, supporting high guest satisfaction ratings.
- Worked efficiently during peak occupancy periods, reducing room turnaround times by up to 15%
- Assisted during high-occupancy periods (80–100% occupancy) while maintaining service quality.
Education
Bachelor of Science - Hotel Management & Catering Science
Annai Fathima College of Arts and Science
Thirumangalam, Madurai, Tamilnadu 2014.06 - 2017.04
Skills
- Data protection compliance
- Administrative skills
- Problem solving
- Microsoft Office and Excel proficiency
- Customer service expertise
- Team leadership
- Multitasking abilities
- Customer relationship management
- Operational support
- Organizational skills
- Team building and motivation
- Leadership competence
- Scheduling coordination
- Staff scheduling
- Knowledge of USPH regulations
- Compliance auditing
Certification
- Crowd Management Certificate
- Hi qualified Food Handler Certificate
- Security Awareness at sea Certificate
- STCW Certificate
- Shorex Tour Escort Certificate
- Valid Seafarer Medical Certificate until 2026
Affiliations
- Exploring new destinations
- Designing logos, posters, flyers, and other promotional materials
- Photography and travel blogging
- Experiencing different cultures
- Enhancing and retouching photos using software like Adobe Photoshop or Lightroom
Languages
Tamil
Native language
English
Upper intermediate
B2
Hindi
Beginner
A1
References
References available upon request.
Timeline
Housekeeping Administrator
P&O Cruises UK
2021.10 - Current
Minibar Administrator
P&O Cruises UK
2021.01 - 2021.11
Buffet Attendant
P&O Cruises UK
2020.11 - 2021.10
Housekeeping Steward
P&O Cruises UK
2020.06 - 2020.11
Hotel assistant
P&O Cruises UK
2019.10 - 2020.06
Guest Service Associate
Greenpark Hotels Pvt Ltd
2017.07 - 2019.06
Bachelor of Science - Hotel Management & Catering Science
Annai Fathima College of Arts and Science
2014.06 - 2017.04