zoe Toon
Kendal,Cumbria
Summary
I am personable and professional, able to communicate with service users, colleagues, management, stakeholders, other professional services. Currently working with a high paced specialist team. Worked within the NHS for almost 20 years, so have great knowledge of teams/areas covered, and their expertise. Have experience of using several software systems over the years and am often referred to "if you don't know how to do something ask Zoe -she will know" I like to learn how they work. I have also been a RA/Smartcard agent for several years. One of the few left in the trust. Previously undertook extra activities as ID agent for the trust, working with HR to assist in employment checks.
Received colleague peer awards for "glimpse of brilliance" or Shining star as it is in LSCFT.
I really enjoy working with my current team but i feel I need to change my career path so that i can learn something new to challenge me.
Overview
20
20
years of professional experience
Work History
Team Administrator
LSCFT
Kendal, Cumbria
2021.08 - Current
- First point of contact for service: professional yet personable manner with service users, shareholders, and external agencies. Ensuring information is passed to the correct personnel, and recording accurately and in a timely manner into service users' records. Handling sensitive and confidential information in compliance with data protection policies.
- Data and Record Maintenance: daily use of Word, Excel, and Power BI to track service user journeys through the service. Ensuring RTT pathways are kept within time.
- Office Procurement: monitoring and reordering clinical supplies, stationery, and equipment. Management of petty cash.
- Minute-taking specialist meetings and circulating agendas to all relevant staff and stakeholders in a timely manner.
- Undertaking various audits and reporting results to relevant teams. - using Rio, Excel, Cito and Power Bi.
- Managed complaints with calm, clear communication and problem-solving.
Receptionist
LSCFT
Kendal, Cumbria
2012.09 - 2021.08
- Answered and directed incoming calls, emails, and post to relevant staff members for numerous teams, documenting, scanning, and uploading using appropriate software systems.
- Maintained a clean and orderly reception area to welcome visitors.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Supporting numerous teams within the building with ad hoc administration tasks.
- Managed complaints with calm, clear communication and problem-solving.
Physiotherapy Rehabilitation Assistant
south cumbria NHS trust.
Kendal
2007.02 - 2012.09
- Assisted physiotherapists in developing and implementing treatment plans for patients.
- Assisted patients in correctly carrying out their physical therapy routines.
- Maintained accurate and confidential patient records, adhering to data protection regulations.
- Provided motivational support to patients, encouraging adherence to treatment plans.
- Supported patients with mobility issues by helping each move between treatment spaces during physiotherapy sessions.
- Cleaned and sanitised physiotherapy equipment before and after use.
- Monitored patient progress and provided feedback to physiotherapists for treatment plan adjustments.
Education
NVQ Level 3 - business administration
Lakes college
Cumbria2022
NVQ Level 2 - business administration
Lakes College
Cumbria2020
Skills
- Customer relationship management
- Data analysis
- Office procurement
- Audit reporting
- Microsoft Excel
- Minute taking
- Record maintenance
- Problem solving
- Data protection compliance
- Effective communication
- Time management
- Stakeholder coordination
- Conflict resolution
- Positive attitude
- Customer service excellence
- Active listening
- Written and verbal communication
- Microsoft Office expertise
- Technical communication
- Document preparation
- Computer literacy
- Ability to prioritize
- Scheduling and calendar management
- Data entry accuracy
Timeline
Team Administrator
LSCFT
2021.08 - Current
Receptionist
LSCFT
2012.09 - 2021.08
Physiotherapy Rehabilitation Assistant
south cumbria NHS trust.
2007.02 - 2012.09
NVQ Level 3 - business administration
Lakes college
NVQ Level 2 - business administration
Lakes College