Kirsty Harvey
telford,Shropshire
Summary
Transport Administrator with extensive experience in administrative operations, demonstrating strong verbal and written communication skills. Proven track record in managing office supplies, facilitating seamless daily operations, and contributing to process improvements. Former Lead Dental Receptionist skilled in data-driven decision-making, safeguarding compliance, and patient engagement. Health Care Assistant adept at delivering high-quality patient care, maintaining confidentiality, and promoting independence. Experienced Dental Receptionist known for exceptional customer service and data protection compliance. Administration Assistant with expertise in clerical tasks, document management, and developing effective filing systems. Committed to enhancing operational efficiency through proactive approaches and relationship building.
Overview
1
1
Language
9
9
years of professional experience
Work History
Transport Administrator
JMP WIlcox & CO
Wolverhampton
09.2025 - Current
- Responded to and directed phone calls and emails promptly.
- Oversaw incoming and outgoing mail deliveries and packages.
- Managed office supplies inventory and reordered as needed.
- Provided administrative support, including data entry, filing, photocopying, and scanning.
- Collaborated with departments and service providers to ensure seamless daily operations.
- Facilitated the swift resolution of delivery and transport-related issues.
- Contributed to process improvements and efficiency initiatives within the transport department.
Lead Dental Receptionist
Bupa
Shropshire
09.2022 - 09.2025
- Engage with patients daily, utilising strong verbal and written communication skills.
- Demonstrate a professional telephone manner and proactive approach.
- Key responsibilities include filing, photocopying, and managing emails, alongside daily system usage.
- Input data, register new patients, and process payments.
- Ensure compliance with safeguarding and GDPR regulations as a Data Analyst, delivering weekly and monthly reports.
- Serve as the First Aider and Fire Marshal.
Health Care Assistant
The Shrewsbury And Telford Hospital NHS Trust
Telford
01.2022 - 09.2022
- Delivered daily patient care, ensuring regular observations and adequate hydration.
- Monitored health, behavioural, and physical changes in patients, promptly reporting concerns to the ward supervisor.
- Actively listened to patient feedback and complaints, implementing improvements to enhance care quality.
- Promoted patient independence while assisting with daily routines.
- Ensured cleanliness and hygiene in public areas through regular sanitisation.
- Maintained and updated digital patient records and medical information.
- Established strong, trusting relationships with patients through continuous support and high-quality care.
- Adhered to GS1 UK standards, NHS best practices, and patient data confidentiality regulations.
- Alleviated patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Engaged with patients and families to discuss future care, demonstrating emotional resilience, active listening, and compassion.
- Documented care plans, hospital actions, and patient activities in line with best practices.
- Monitored patient progress, proactively identifying and addressing barriers to recovery.
Dental Receptionist
Stirchley Dental
Telford
10.2020 - 12.2021
- Processed customer payments and established payment plans for individual clients.
- Greeted patients warmly and professionally.
- Managed appointment bookings and cancellations efficiently.
- Ensured a clean and organised reception area to create a welcoming atmosphere for visitors.
- Delivered exceptional customer service, enhancing the business's reputation through positive first impressions.
- Checked in customers and managed appointments daily using R4 Software.
- Welcomed guests and clients with a friendly and positive demeanour.
- Answered incoming calls and directed them to relevant staff members using a multi-line telephone system.
- Ensured data protection compliance and maintained a thorough understanding of the GDPR Act.
- Coordinated documentation, paperwork, and room preparation for emergency treatment services.
- Offered outstanding hospitality during client visits, fostering positive customer experiences and loyalty.
- Filed and maintained invoices, customer records, and other paperwork for easy retrieval.
- Directed clerical tasks, including copying, faxing, and file management.
- Practice-Stirchley
Administration Assistant
Central Vehicle Leasing
Telford
10.2017 - 10.2020
- Answered phones and executed clerical tasks with efficiency.
- Responded promptly to office support requests, including data searches, memo drafting, and document retrieval.
- Managed file creation and retrieval with precision.
- Welcomed visitors and directed them to appropriate areas.
- Developed and implemented effective filing systems and customer database protocols.
- Handled all incoming and outgoing correspondence, including copying and faxing.
- Created and maintained advanced Excel spreadsheets for reporting and lists.
- Sorted, distributed, and managed mail correspondence.
- Compiled and uploaded files into the records management system.
- Ensured accuracy and compliance with company policies by reviewing documents and records.
- Provided high-level administrative support, including copying and distributing documents.
- Organised files, developed spreadsheets, faxed reports, and scanned documents, maintaining an orderly reception area.
Education
BTEC Diploma - Performing Artss
Shrewsbury college of arts & Technology
Shrewsbury06.2006
GCSE'S -
Sundorne School
Shrewsbury06.2002
Level 2 Digital Marketing -
OakLands college
Online05.2026
Health and Social care level 3 -
Centre of Excellence
Online03.2021
Level 2 Administration and secretarial -
The Course Mix CPD
Online01.2017
Skills
- Strong verbal and written communication
- Verbal and written communication
- Organised
- Coordinated
- Polite
- Data-driven decision-making
- Approachable
- Friendly
- Committed
- Personable
- Interpersonal skills
- Relationship building
- Passion
- Resilience
- Proactive approach
- Independence
- Proactively
- Proactive
- Invoices
- Active listening
- Administrative
- Administrative support
- Administration
- Administrative operations
- Clerical
- Process improvements
- Process improvement
- Care plans
- Clinical processes
- Confidentiality
- Customer service
- Data entry
- Data protection compliance
- Data protection
Languages
English
Hobbies and Interests
- Running
- Walking with my family
Timeline
Transport Administrator
JMP WIlcox & CO
09.2025 - Current
Lead Dental Receptionist
Bupa
09.2022 - 09.2025
Health Care Assistant
The Shrewsbury And Telford Hospital NHS Trust
01.2022 - 09.2022
Dental Receptionist
Stirchley Dental
10.2020 - 12.2021
Administration Assistant
Central Vehicle Leasing
10.2017 - 10.2020
BTEC Diploma - Performing Artss
Shrewsbury college of arts & Technology
GCSE'S -
Sundorne School
Level 2 Digital Marketing -
OakLands college
Health and Social care level 3 -
Centre of Excellence
Level 2 Administration and secretarial -
The Course Mix CPD