BENEDICTA OPOKU
Derby
Summary
Bilingual HR Graduate with a BA in Human Resources Management. Delivered exceptional compliance and customer service within regulated UK environments through high-volume case management and strict adherence to data protection standards. Aims to leverage academic foundations and administrative expertise into an entry-level People Operations or HR Assistant role.
Overview
4
4
Languages
1
1
Certification
10
10
years of professional experience
Work History
CUSTOMER CARE ADMINISTRATOR
LIFEPLUS
10.2023 - Current
- Handle daily Italian and English customer accounts, resolving complex inquiries efficiently and consistently exceeding team performance KPIs by 15%.
- Maintained and updated customer records and case histories across CRM platforms, ensuring data protection and information governance.
- Trained and mentored new team members on operational workflows and compliance documentation, enhancing departmental accuracy.
- Conducted compliance reviews, identity verification checks, and documentation audits to ensure adherence to GDPR and operational standards.
CUSTOMER SERVICE & COMPLIANCE ADVISOR
HMRC
09.2022 - 09.2023
- Guided members of the public through complex regulatory procedures, achieving a 10% reduction in average handle time (AHT) while ensuring high accuracy.
- Ensured confidentiality and data protection (DPA/GDPR) when handling sensitive personal and financial data, reinforcing trust and compliance.
- Managed high-volume tax and payment inquiries during peak periods, resolving 40+ complex cases daily while maintaining 98%+ quality scores.
WAREHOUSE & LOGISTICS ADMINISTRATOR
FOAM TECHNIQUES
11.2019 - 06.2022
- Managed end-to-end order documentation, dispatch records, and invoicing workflows with 100% data accuracy.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Investigated delivery issues and damages thoroughly, documenting outcomes to enable swift resolution.
- Provided day-to-day administrative support to logistics teams, enabling improved office efficiency.
- Reorganized departmental filing systems and updated standard operating procedures (SOPs) to enhance information retrieval time by 20%.
MEDICAL RECEPTIONIST & ADMINISTRATOR
AUSL
09.2016 - 06.2019
- Facilitated high-volume patient intake and maintained accurate medical records, ensuring compliance with privacy laws and safeguarding confidentiality.
- Coordinated patient appointment schedules for 3 General Practitioners, ensuring seamless calendar management with zero scheduling conflicts.
- (ITALY)
Education
BA (Hons) - Human Resources Management
University of Northampton
Northampton, NTH11-2024
Skills
- High-volume administration
- CRM management
- Case Management Systems
- Record Accuracy
- Data protection compliance
- Information Governance
- SOP development
- Training and mentoring
- Communication skills
- Problem solving
- Employment law
- Equality and diversity compliance
- Knowledge of hr metrics
- Microsoft Office (Excel, Outlook)
Accomplishments
- Awarded 'CCA of the Month' twice for operational excellence and KPI achievements.
- Independently audited and updated internal Italian process guides (SOPs) to ensure team compliance and consistency.
Languages
English
Advanced
C1
Italian
Proficient
C2
French
Intermediate
B1
Spanish
Intermediate
B1
Certification
- HR Foundations: Core Human Resources – LinkedIn Learning (Dec 2025)
Timeline
CUSTOMER CARE ADMINISTRATOR
LIFEPLUS
10.2023 - Current
CUSTOMER SERVICE & COMPLIANCE ADVISOR
HMRC
09.2022 - 09.2023
WAREHOUSE & LOGISTICS ADMINISTRATOR
FOAM TECHNIQUES
11.2019 - 06.2022
MEDICAL RECEPTIONIST & ADMINISTRATOR
AUSL
09.2016 - 06.2019
BA (Hons) - Human Resources Management
University of Northampton