SHUAIB JAMA
Hayes,GB
Summary
Focused Customer Service Representative skilled in customer relationship development . Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Work and Health Programme Participant
Shaw Trust
ricket Field Road, Uxbridge , London
2023.10 - 2023.12
- Developed personalized action plans in collaboration with a dedicated Support Manager, showcasing commitment to tailored strategies for individual challenges.
- Overcame barriers related to physical and mental health, demonstrating resilience and adaptability.
- Utilized technology support for job search, showcasing adaptability to modern job market dynamics.
- Participated in work trials and placements, enhancing practical skills and showcasing a hands-on approach to learning.
Data Analyst Trainee
Just IT
Minories, London , London
2023.06 - 2023.09
- Identified and analyzed issues, offering effective problem-solving solutions.
- Strengthened communication skills through consistent interactions with team members.
- Demonstrated aptitude for developing and implementing creative solutions to complex problems.
- Proven ability to learn quickly, adapt to new situations, and collaborate in both independent and team environments
Warehouse Operative
DO and CO
Cranford, Hounslow , London
2023.01 - 2023.04
- Efficiently tagged and labeled warehouse inventory.
- Followed safety rules and attended Health and Safety training.
- Maintained and cleaned warehouse equipment per procedures.
- Optimized product storage for space efficiency.
Customer Service Representative
Appetite4Work
Southwark , City of London
2022.01 - 2022.09
- Assisted customers with diverse questions, utilizing product knowledge and service expertise.
- Addressed customer complaints, offering effective solutions for positive outcomes.
- Built customer rapport through friendly and genuine service.
- Ensured customer satisfaction by resolving inquiries and concerns.
Teaching Assistant in Special Educational Needs
Y2 education
Southall , Ealing
2017.06 - 2017.09
- Assisted students with a range of learning differences, including ADD, ADHD to achieve their full potential for independence.
- Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
- Assisted students to reach social development milestones.
Pharmacy Assistant
Boots
Hayes , Hillingdon
2016.04 - 2016.09
- Verified prescription exemption declarations, reducing financial discrepancies.
- Enhanced pharmacy sales through attractive counter displays.
- Consulted senior pharmacy staff for guidance on complex patient health queries.
- Addressed inquiries over the phone, providing information on order status, shop hours, and pharmacy procedures.
Education
Bachelor of Science - Computing & IT and Mathematics
UNiversity of Roehampton
Roehampton London 2022.09 - Current
A-Levels - Btec extended diploma in Computing and information technology
West London College
London 2018.09 - 2021.06
GCSEs - Mathematics, English, Science, Computing
Barnhill Community High School
Hayes 2015.09 - 2018.07
Skills
- Proficiency in software tools including Excel, tableau, powerBI, R and python
- Customer service orientated
- Relationship-building
- Complaint handling
- Optimizing and performance tuning
Timeline
Work and Health Programme Participant
Shaw Trust
2023.10 - 2023.12
Data Analyst Trainee
Just IT
2023.06 - 2023.09
Warehouse Operative
DO and CO
2023.01 - 2023.04
Bachelor of Science - Computing & IT and Mathematics
UNiversity of Roehampton
2022.09 - Current
Customer Service Representative
Appetite4Work
2022.01 - 2022.09
A-Levels - Btec extended diploma in Computing and information technology
West London College
2018.09 - 2021.06
Teaching Assistant in Special Educational Needs
Y2 education
2017.06 - 2017.09
Pharmacy Assistant
Boots
2016.04 - 2016.09
GCSEs - Mathematics, English, Science, Computing
Barnhill Community High School
2015.09 - 2018.07
Voluntary work
Engaging in volunteer work, providing support, and offering mentorship within my community's mosque.
Hobbies
- Cooking and Culinary Exploration: "I find joy in culinary creativity, experimenting with flavors, and sharing homemade meals."
- Physical Fitness: "Staying active is my way of life, motivating others to prioritize their well-being."
- Reading and Self-Improvement: "Books fuel my knowledge and creativity, especially in technology, self-improvement, and science fiction."
- Online Gaming and Coding Projects: "Coding is my creative outlet, while gaming sharpens my problem-solving skills."
- Community Involvement: "I'm dedicated to community service, organizing events, and fostering neighborly unity."
Voluntary work
Engaging in volunteer work, providing support, and offering mentorship within my community's mosque.
Hobbies
- Cooking and Culinary Exploration: "I find joy in culinary creativity, experimenting with flavors, and sharing homemade meals."
- Physical Fitness: "Staying active is my way of life, motivating others to prioritize their well-being."
- Reading and Self-Improvement: "Books fuel my knowledge and creativity, especially in technology, self-improvement, and science fiction."
- Online Gaming and Coding Projects: "Coding is my creative outlet, while gaming sharpens my problem-solving skills."
- Community Involvement: "I'm dedicated to community service, organizing events, and fostering neighborly unity."
Voluntary work
Engaging in volunteer work, providing support, and offering mentorship within my community's mosque.
Hobbies
- Cooking and Culinary Exploration: "I find joy in culinary creativity, experimenting with flavors, and sharing homemade meals."
- Physical Fitness: "Staying active is my way of life, motivating others to prioritize their well-being."
- Reading and Self-Improvement: "Books fuel my knowledge and creativity, especially in technology, self-improvement, and science fiction."
- Online Gaming and Coding Projects: "Coding is my creative outlet, while gaming sharpens my problem-solving skills."
- Community Involvement: "I'm dedicated to community service, organizing events, and fostering neighborly unity."
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