Nirjala Bhattarai
Hayes
Summary
Dedicated healthcare professional with extensive expertise in elderly care, patient dignity preservation, and personal hygiene maintenance assistance. Proficient in communication, leadership, and problem-solving, with a strong understanding of NHS policies and healthcare ethical standards. Skilled in the use of medical software, time management, and multitasking under pressure. Committed to respecting cultural differences and adapting to patient needs while supporting family members. Career goal: To continue enhancing patient care through innovative solutions and compassionate service.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Health Care Assistant
AESN Pvt. Ltd
Hayes, Ealing
01.2024 - Current
- Enhanced healing process by changing wound dressings regularly.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted elderly residents with daily tasks such as eating, bathing, and dressing up for an enhanced quality of life while living in care homes.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Provided basic health education to patients for proper self-care post discharge.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Prepared meals for patients, ensuring balanced nutrition intake.
- Kept detailed records of patient progress and assisted medical staff in treatment planning.
- Managed personal hygiene of bed-bound patients and maintained dignity and respect at all times.
- Administered non-prescription medication under supervision and relieved minor discomforts swiftly.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Assisted in patient care, improved comfort and well-being.
Customer Representative
City Cinema Pvt.Ltd.
Biratnagar, Nepal
09.2019 - 08.2023
- Utilized communication skills to effectively engage with customers, resulting in increased satisfaction scores
- Leveraged field-specific knowledge to anticipate customer needs and provide proactive support, fostering long-term customer loyalty
- Collaborated effectively with colleagues to handle complex cases and deliver solutions promptly.
- Escalated serious issues promptly for quick resolution and client satisfaction.
- Documented all customer interactions meticulously, improving communication within the team.
- Provided technical support to customers, facilitating user-friendly experiences.
- Improved customer satisfaction by addressing and resolving complaints rapidly.
Education
Master of Business Administration - MBA
University of West London
Ealing Broadway, Ealing, United Kindom 10.2023 - 06.2025
Skills
- Communication
- Leadership
- Problem solving
- Computer
- Time management
- Knowledge of nhs policies
- Use of medical software
- Respecting cultural differences
- Personal hygiene maintenance assistance
- Patient dignity preservation
- Supporting family members
- Multitasking under pressure
- Elderly care proficiency
- Healthcare ethical standards understanding
- Adapting to patient needs
- Patient care
- Nutrition management
- Physiological knowledge
- Patient engagement
Languages
English
Fluent
Nepali
Native
Hindi
Advanced
Affiliations
- Gardening
- Reading Books
- Cooking
- Travelling
Timeline
Health Care Assistant
AESN Pvt. Ltd
01.2024 - Current
Master of Business Administration - MBA
University of West London
10.2023 - 06.2025
Customer Representative
City Cinema Pvt.Ltd.
09.2019 - 08.2023
Similar Profiles
JANAKI TIWARIJANAKI TIWARI
Health Care Assistant at AESN LimitedHealth Care Assistant at AESN Limited
Jayesh SutharJayesh Suthar
Financial Analyst at Coforge Solutions Pvt Ltd, Client - Nomura Services India Pvt LtdFinancial Analyst at Coforge Solutions Pvt Ltd, Client - Nomura Services India Pvt Ltd
Anita NairAnita Nair
Customer Support Manager at Captivo Consultancy Pvt Ltd/ Smartwise Tech Pvt LtdCustomer Support Manager at Captivo Consultancy Pvt Ltd/ Smartwise Tech Pvt Ltd
Elijah CamposElijah Campos
Warehouse Coordinator at AVID MedicalWarehouse Coordinator at AVID Medical
HARDEEP KAURHARDEEP KAUR
Dispenser at Pharmacy2UDispenser at Pharmacy2U