Shreeya Sharma
ASSISTANT MANAGER
London,ENG
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Versatile Assistant General Manager years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Assistant General Manager
The Big Table Group
09.2023 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Assisted in recruiting, hiring and training of team members.
Accountant
Aryal Brothers Gurkha Limited
01.2023 - 09.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Prepared and filed tax forms to meet needs of customers.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
- Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.
Team Leader
Banana Tree Restaurant
07.2021 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Client Relation Officer
Inficare Pvt. Ltd.
09.2014 - 10.2020
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Utilized CRM software to maintain accurate records of client interactions, ensuring a seamless transition between team members when needed.
- Streamlined communication channels with clients to ensure timely updates on account activities and service offerings.
- Developed targeted marketing campaigns geared towards increasing awareness of new products or services among existing clientele.
- Boosted company reputation by consistently providing exceptional customer service to various stakeholders.
- Spearheaded initiatives aimed at improving the overall quality of the customer experience through ongoing feedback analysis and process improvements.
Education
MSc: International Business Management (With Internship) -
London South Bank University
01.2021 - 05.2023
BBA: Business Management - undefined
Capitol Hill College
08.2014 - 05.2018
HSEB: MANAGEMENT - undefined
Capitol Hill College
06.2012 - 05.2014
Skills
Account management
Daily workflow improvement
Client Service
Dependable and Responsible
Problem-Solving
Active Listening
Safety processes and procedures
Performance improvement
Business operations knowledge
Employee Relations
Operations Management
Strategic planning skill
Languages
English
Proficient
C2
Nepali
Proficient
C2
Hindi
Advanced
C1
Timeline
Assistant General Manager
The Big Table Group
09.2023 - Current
Accountant
Aryal Brothers Gurkha Limited
01.2023 - 09.2023
Team Leader
Banana Tree Restaurant
07.2021 - 12.2022
MSc: International Business Management (With Internship) -
London South Bank University
01.2021 - 05.2023
Client Relation Officer
Inficare Pvt. Ltd.
09.2014 - 10.2020
BBA: Business Management - undefined
Capitol Hill College
08.2014 - 05.2018
HSEB: MANAGEMENT - undefined
Capitol Hill College
06.2012 - 05.2014
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