Summary
Overview
Work history
Education
Skills
Interests
Timeline
Generic

Carla Flowers

Warminster

Summary

I am currently an experienced Restaurant Supervisor working in a very busy restaurant in Centre Parcs. I am extremely versatile and eager to learn new things. I have been working towards a Massage Therapy qualification alongside running a busy household. I have nearly 20 years' experience in customer facing job roles as well as experience in management. I had a short break in employment due to redundancy in 2020.

Overview

13
13
years of professional experience

Work history

Resturant Supervisor

The Big Table Group
Warminster, Wiltshire
01.2024 - Current
  • Ensured smooth operation by effectively managing all front of house staff.
  • Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Handled difficult customer situations calmly, retaining their loyalty and repeat business.
  • Established effective communication channels between front and back of house teams for smoother operation.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Implemented new procedures for more efficient shift changes, increasing productivity.
  • Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
  • Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Boosted sales through targeted product training and upselling strategy.
  • Gained experience in all restaurant activities, including waiting, bar and front of house.

Spa receptionist

Bishopstrow House
Warmisnter, Wiltshire
01.2022 - 12.2023
  • Ensuring that the diary was organised and appointments were scheduled correctly
  • Handling sensitive data and personal details
  • Taking phone calls and dealing with the manager's diary and meetings
  • Communicating and dealing with customers in a polite and helpful manner.
  • Coordinated with therapists to ensure seamless service flow to clients.
  • Handled customer enquiries to provide clear and concise information about spa services.
  • Maintained a clean, welcoming reception area for client comfort.
  • Responded professionally to complaints, working towards swift resolution and customer satisfaction.
  • Enhanced relaxation environment through efficient handling of administrative tasks.
  • Maintained confidentiality regarding client information as per data protection regulations.
  • Facilitated the provision of special offers to increase bookings during off-peak hours.
  • Offered product knowledge for retail items in the spa, increasing sales.
  • Supported colleagues in peak times or during staff shortages, promoting team cohesion.
  • Managed appointment scheduling for optimal facility use and client convenience.
  • Prioritised high standards of hygiene across all areas of responsibility within the spa.
  • Ensured customer satisfaction by providing excellent service at the spa front desk.
  • Promoted wellness philosophy through educating clients on benefits of regular treatments at our facility.
  • Improved customer retention with prompt, polite telephone manner when confirming appointments.

Waitress

01.2020 - 01.2021
  • Taking food and drink orders, handling cash and following company policies and procedures to ensure that my job is done effectively
  • Communicating with the kitchen team and also ensuring that the restaurant is kept clean and presentable.

Spa Receptionist

01.2018 - 03.2020
  • Ensuring that the diary was organised and appointments were scheduled correctly
  • Handling sensitive data and personal details
  • Taking phone calls and dealing with the manager's diary and meetings
  • Communicating and dealing with customers in a polite and helpful manner.

Team Leader private cleaning

01.2016 - 01.2018
  • Ensuring that all work place areas are clean and safe to operate in and any risk of injury to staff or damage to equipment is kept to a minimum
  • Educating the staff on Rules and Regulations and best practices where necessary.

Work place Manager

Parcs
01.2012 - 01.2016
  • Responsibilities on top of running a busy restaurant included, Organizing, observing, mentoring and reporting on team members to ensure that high standards were met at all times
  • Putting together a comprehensive rota to make sure all members of the team were fully aware of their shift pattern, duties and responsibilities
  • To make the relevant personnel proficient in their fields.

Education

Skills

  • Calm and able to make in depth decisions whilst understanding the intent
  • Skilled communicator at all levels, written and verbally
  • Logistical management in Equipment Care and Human Resources
  • Supervisory, Mentoring and Leadership skills
  • Customer Service
  • Sales techniques
  • Strategic Planning

Interests

Leisure Interests (Optional) , Reading, travel, cooking. 2

Timeline

Resturant Supervisor

The Big Table Group
01.2024 - Current

Spa receptionist

Bishopstrow House
01.2022 - 12.2023

Waitress

01.2020 - 01.2021

Spa Receptionist

01.2018 - 03.2020

Team Leader private cleaning

01.2016 - 01.2018

Work place Manager

Parcs
01.2012 - 01.2016

Carla Flowers