Izabela Ugurlu
London
Summary
I am dynamic and motivated individual, looking for exciting employment opportunities where i can express my skills and achieve personal growth.
Highly organized with exceptional leadership capabilities ,committed to achieving company objectives and enhancing team performance.
Overview
22
22
years of professional experience
Work history
Supervisor
The big table group
London
07.2010 - Current
- Supporting General Manager in maximizing sales and profitability whilst supporting a high performing team.
- Resolving customer complaints ,ensuring a positive experience .
- Greeting and assisting guests, creating a friendly and inviting first impression.
- Handling calls, emails , deliveries.
- Monitoring inventory levels and ordering when required.
- Processing invoices.
- Coordinating any repairs and issues with the building management .
- Processing expenses.
- Completing regular safety checks.
- Monitoring employee time and attendance ensuring accurate record keeping .
- Managing bookings.
- Coordinating with other supervisors to maintain consistency across shifts.
- Delegating tasks appropriately, achieving balanced workload among team members.
- Managing daily operations to increase productivity.
- Implementing company policies effectively, maintaining high standards of service .
- Tracking employee performance for ongoing development.
Personal assistant
Import/ export trader company
, Poland
10.2003 - 02.2007
- Managing payroll and administrative functions.
- Organizing travel arrangements related to import/export activities.
Internship
Tax office
Poland
01.2003 - 09.2003
- Organising file managment and data entry tasks.
- Checking and correcting tax return forms .
Education
Bachelor of Business Administration -
Buisness managment and marketing University
Gniezno09.2003
Skills
- Outstanding leadership and team management abilities
- Excellent customer service and communication skills
- Proficient in inventory control and management
- In depth knowledge of health and safety compliance
- Effective sales techniques and strategies
- Competent in order processing and invoicing
- Good attention to detail and strong organizational skills
- Team performance monitoring
Timeline
Supervisor
The big table group
07.2010 - Current
Personal assistant
Import/ export trader company
10.2003 - 02.2007
Internship
Tax office
01.2003 - 09.2003
Bachelor of Business Administration -
Buisness managment and marketing University
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