Summary
Overview
Work history
Education
Skills
Timeline
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Shona Heptinstall

Shona Heptinstall

Bradford,Yorkshire

Summary

Dynamic professional skilled in crafting memorable guest experiences and driving sales growth. Effectively manages high-volume shifts, ensuring smooth service and customer satisfaction. Exhibits strong communication and problem-solving skills in fast-paced environments. Recognised for a positive attitude and exceptional customer feedback.

(please note any gaps in employment is due to not adding my previous graphic design and marketing roles).

Overview

7
7
years of professional experience

Work history

Bartender

The Old Kings Arms
Horsforth, Leeds
06.2025 - Current
  • Prepared and served diverse beverages in a fast-paced environment.
  • Managed bar inventory to maintain optimal stock levels for efficient service.
  • Created welcoming atmosphere through attentive customer engagement.
  • Recommended drinks, resulting in increased sales figures.
  • Tapped and attached new kegs to prevent supply disruptions.
  • Designed displays of spirits to attract guest purchases.
  • Ensured bar service areas remained stocked with tea, coffee, and espresso.
  • Crafted alcoholic and non-alcoholic mixed drinks for guests.

Events Steward

Equipt Security
Manchester, Lancashire
06.2022 - 08.2024
  • Provided exceptional customer service by addressing attendee inquiries and concerns.
  • Trained new staff on event procedures and best practices for maintaining standards.
  • Ensured safety at events by managing crowd control effectively.
  • Responded promptly to incidents, minimising potential disruption or harm.
  • Checked tickets at entrance points, preventing unauthorised access.
  • Monitored visitor behaviour, maintaining a pleasant atmosphere at all times.

Receptionist

Base Beauty Salon
Horsforth, Leeds, Leeds
01.2019 - 09.2019
  • Delivered exceptional customer service by promptly resolving inquiries and issues.
  • Coordinated social media campaigns to engage target audiences effectively.
  • Organised supplies to ensure a tidy, professional reception area.
  • Managed appointment scheduling to optimise stylist time.
  • Assisted in maintaining cleanliness of salon space to foster a welcoming environment.
  • Developed content and created website using management systems.
  • Contributed to business start-up during initial opening phase.
  • Made tea and coffee for customers and helped sell salon products.

Education

GCSEs -

Benton Park High School
Yeadon, Leeds
09/2011 - 01/2017

A-Levels -

Benton Park High School
Yeadon, Leeds
09/2018 - 01/2020

Foundation Diploma - Art & Design

Leeds Arts University
Leeds
09/2020 - 04/2021

Bachelor of Arts - Graphic Design

Manchester Metropolitan University
Manchester
09/2021 - 07/2024

Skills

  • Hygiene standards adherence
  • Excellent customer service proficiency
  • Alcohol service etiquette
  • Beer pouring proficiency
  • Sales persuasion
  • Tactful complaint handling
  • Knowledge on draught systems
  • Cocktail preparation
  • Cellar management
  • POS system operation
  • Product promotion
  • Patience with customers
  • Communication proficiency
  • Time efficiency
  • Table service principles
  • Keyboard typing speed
  • Telephone operation
  • Patience and composure
  • Organised and reliable
  • Food and beverage serving
  • Traffic control experience
  • Event promotion tactics
  • Event safety

Timeline

Bartender

The Old Kings Arms
06.2025 - Current

Events Steward

Equipt Security
06.2022 - 08.2024

Receptionist

Base Beauty Salon
01.2019 - 09.2019

GCSEs -

Benton Park High School
09/2011 - 01/2017

A-Levels -

Benton Park High School
09/2018 - 01/2020

Foundation Diploma - Art & Design

Leeds Arts University
09/2020 - 04/2021

Bachelor of Arts - Graphic Design

Manchester Metropolitan University
09/2021 - 07/2024

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Shona Heptinstall