Ruby Ivers
Nuneaton,Warwickshire
Summary
Dedicated professional with extensive expertise in hospitality and customer service, excelling in roles that demand strong memory retention, adherence to hygiene standards, and effective people management. Demonstrates exceptional skills in sales persuasion, tactful complaint handling, and understanding of licensing laws. Proven ability to maintain poise under pressure while ensuring health and safety compliance. Committed to enhancing team performance through new staff training and equipment maintenance. Career goals include advancing into leadership roles within the hospitality industry, leveraging a positive attitude and calm demeanour to drive customer satisfaction and operational efficiency.
Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to create memorable experiences and contribute to thriving bar environment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Bartender
Anker inn
Nuneaton, Warwickshire
2024.10 - Current
- Managed stock levels efficiently, preventing shortage during peak hours.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Developed rapport with regular patrons fostering loyal customer base.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Input orders into register, calculated bills and collected payments.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Followed food safety and hygiene requirements to protect guests.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Oversaw bar record keeping and stocktaking for organised and profitable operations.
- Maintained ready supply of counter-top snacks for guests.
bartender
Attleborough Arms
nuneaton, Warwickshire
2024.10 - 2025.03
- Collaborated with team members to provide seamless service during busy periods.
- Recommended drinks to customers, increasing overall sales.
- Implemented new cocktail recipes by researching current trends in the industry.
- Created an inviting atmosphere through friendly interaction with customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Dealing with difficult and disorderly behaving customers.
- Working in a team with good communication skills
seasonal customer adviser
Boots UK
Coventry, Warwickshire
2024.11 - 2025.01
- Maintained high-level product knowledge for accurate advice and recommendations.
- Resolved customer complaints effectively, maintaining brand reputation.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Provided exceptional customer service to ensure a positive shopping experience.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Ensured smooth store operations by coordinating with the team effectively.
- Assisted customers in product selection, resulting in increased sales.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
bartender
Anker inn
Nuneaton, Warwickshire
2019.04 - 2024.09
- Provided excellent service to customers, resulting in repeat business.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Resolved customer complaints promptly to maintain good relationships.
- Welcomed guests with friendly conversation and fun atmosphere.
- Served guests spirits, lagers and stouts at bar.
- Inspected customer identification to verify age against legal standards.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Education
GCSEs - English, Maths, Combined science, Health and social care
Highamlane school
Nuneaton, Warwickshire 2018.09 - 2023.07
A-Levels - Medical science, Mathematical studies, Applied science Health and Social care
King Edwards VI collage
Nuneaton, Warwickshire 2023.09 - 2025.06
Skills
- Strong memory retention
- Hygiene standards adherence
- Patience endurance
- Night shift availability
- Sales persuasion
- Tactful complaint handling
- Understanding of licensing laws
- Tap handle operation
- Alcohol law familiarity
- Food safety understanding
- Money handling
- First aid training
- Customer engagement
- Calm demeanour
- Positive attitude
- Drink recommendation
- Time efficiency
- Personal grooming standards
- Poise under pressure
- Stress resilience
- Glassware knowledge
- Multitasking efficiency
- Interpersonal savvy
- Health and Safety Compliance
- Team Leadership
- Equipment Maintenance
- Order processing
- New staff training
Affiliations
- A hobby i enjoy is playing on my xbox to help me relax and have some time to myself. I also enjoy to do crochet and knit also sewing. im intrested in the sport rugby and enjoy going to support and watch my brother and the local team when having games or training.
Timeline
seasonal customer adviser
Boots UK
2024.11 - 2025.01
Bartender
Anker inn
2024.10 - Current
bartender
Attleborough Arms
2024.10 - 2025.03
A-Levels - Medical science, Mathematical studies, Applied science Health and Social care
King Edwards VI collage
2023.09 - 2025.06
bartender
Anker inn
2019.04 - 2024.09
GCSEs - English, Maths, Combined science, Health and social care
Highamlane school
2018.09 - 2023.07