SHIVAM KAPADIA
London,Harrow
Summary
Accomplished professional with expertise in administration and business management, customer relations, and portfolio management. Enthusiastic Guest Service Assistant with a knack for creating memorable guest experiences. Delivered top-notch service that increased guest satisfaction scores and repeat bookings. Known for a friendly approach and quick problem-solving skills, ensuring smooth operations and happy customers.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work history
Guest service assistant
Holiday Inn London West
London
2026.02 - Current
- Assisted with check-ins and check-outs, elevating guest experience.
- Operated the switchboard effectively, facilitating clear communication between staff and guests.
- Collaborated closely with housekeeping to maintain room standards.
- Handled complaints and queries for improved customer relations.
Operations manager
Braincode Technologies
Dubai
2022.08 - 2026.01
- Strategic Decision-Making on Prioritizing Workload
- Allocating resources to meet the project standards and deadlines
- Managing Merchants and Vendors, ensuring timely deliveries
- Maintained ledgers and the company's books
- Lead to exponential growth across a variety of spectra
- Recruiting Workforce & Payroll Administration
Content Writer, Copywriter
Krono
Mumbai
2022.03 - 2022.07
Sales & Business Development Executive
BYJU'S The Learning App
Mumbai
2021.12 - 2022.02
Pharmacy Sales Executive & Assistant Manager
Shree Medico
Mumbai
2019.11 - 2020.03
Supply Chain & Logistics Manager
M.J. Roadways & Ambuja Cements Limited
Mumbai
2019.02 - 2019.09
Education
M.A. - Economics
Institute of Distance and Open Learning
Mumbai 2018.09 - 2020.12
B.A. - Economics
Bhavans College
Mumbai 2015.07 - 2018.07
Skills
- Administration & Business Management
- Customer Relations & Portfolio Management
- Operations & Team Management
- Project Execution & Management
- Creative, Critical Thinker & Problem Solver
- Strategic & Systematic Planning
- Microsoft Office
- Process Improvement
- Risk Mitigation & Budget Management
- Patient & Active Listener
Timeline
Guest service assistant
Holiday Inn London West
2026.02 - Current
Operations manager
Braincode Technologies
2022.08 - 2026.01
Content Writer, Copywriter
Krono
2022.03 - 2022.07
Sales & Business Development Executive
BYJU'S The Learning App
2021.12 - 2022.02
Pharmacy Sales Executive & Assistant Manager
Shree Medico
2019.11 - 2020.03
Supply Chain & Logistics Manager
M.J. Roadways & Ambuja Cements Limited
2019.02 - 2019.09
M.A. - Economics
Institute of Distance and Open Learning
2018.09 - 2020.12
B.A. - Economics
Bhavans College
2015.07 - 2018.07