SHIVAM KAPADIA
London,Harrow
Summary
Accomplished professional with expertise in administration and business management, customer relations, and portfolio management. Enthusiastic Guest Service Assistant with a knack for creating memorable guest experiences. Delivered top-notch service that increased guest satisfaction scores and repeat bookings. Known for a friendly approach and quick problem-solving skills, ensuring smooth operations and happy customers.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work history
Guest service assistant
Holiday Inn London West
London
02.2026 - Current
- Assisted with check-ins and check-outs, elevating guest experience.
- Operated the switchboard effectively, facilitating clear communication between staff and guests.
- Collaborated closely with housekeeping to maintain room standards.
- Handled complaints and queries for improved customer relations.
Operations manager
Braincode Technologies
Dubai
08.2022 - 01.2026
- Strategic Decision-Making on Prioritizing Workload
- Allocating resources to meet the project standards and deadlines
- Managing Merchants and Vendors, ensuring timely deliveries
- Maintained ledgers and the company's books
- Lead to exponential growth across a variety of spectra
- Recruiting Workforce & Payroll Administration
Content Writer, Copywriter
Krono
Mumbai
03.2022 - 07.2022
Sales & Business Development Executive
BYJU'S The Learning App
Mumbai
12.2021 - 02.2022
Pharmacy Sales Executive & Assistant Manager
Shree Medico
Mumbai
11.2019 - 03.2020
Supply Chain & Logistics Manager
M.J. Roadways & Ambuja Cements Limited
Mumbai
02.2019 - 09.2019
Education
M.A. - Economics
Institute of Distance and Open Learning
Mumbai 09.2018 - 12.2020
B.A. - Economics
Bhavans College
Mumbai 07.2015 - 07.2018
Skills
- Administration & Business Management
- Customer Relations & Portfolio Management
- Operations & Team Management
- Project Execution & Management
- Creative, Critical Thinker & Problem Solver
- Strategic & Systematic Planning
- Microsoft Office
- Process Improvement
- Risk Mitigation & Budget Management
- Patient & Active Listener
Timeline
Guest service assistant
Holiday Inn London West
02.2026 - Current
Operations manager
Braincode Technologies
08.2022 - 01.2026
Content Writer, Copywriter
Krono
03.2022 - 07.2022
Sales & Business Development Executive
BYJU'S The Learning App
12.2021 - 02.2022
Pharmacy Sales Executive & Assistant Manager
Shree Medico
11.2019 - 03.2020
Supply Chain & Logistics Manager
M.J. Roadways & Ambuja Cements Limited
02.2019 - 09.2019
M.A. - Economics
Institute of Distance and Open Learning
09.2018 - 12.2020
B.A. - Economics
Bhavans College
07.2015 - 07.2018