Kaouthar Maissour
London,United Kingdom
Summary
Experienced administrator with a strong background in financial administration and hospitality industry knowledge. Skilled in reservation system operation, point-of-sale systems, and food and beverage service, complemented by multilingual communication abilities and professional telephone etiquette. Proficient in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint, with a proven track record of delivering results through time management, organisation, and problem-solving expertise. A delivery-focused team player committed to achieving excellence in administrative roles while fostering seamless collaboration within dynamic environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Guest Service Assistant
RBH Ltd
London
09.2024 - Current
- Performed administrative tasks efficiently, aiding daily hotel operations.
- Processed payments accurately for financial integrity.
- Operated switchboard effectively, facilitating clear communication between staff and guests.
- Handled complaints and queries for improved customer relations.
- Assisted with check-ins and check-outs, elevating guest experience.
- Ensured all guest requests were met promptly, enhancing overall satisfaction.
- Supported events organisation in the hotel, contributing to successful functions.
- Managed phone and walk-in reservations daily, using Opera PMS.
- Greeted guests warmly and professionally for positive first impressions.
- Updated systems with booking information to reflect accurate, current availability.
- Answered guest calls and resolved queries promptly and politely.
- Kept reservations systems up-to-date for clear availability management.
- Managed incoming calls effectively using switchboard systems.
Translation Administrator
Edriving
01.2023 - 12.2024
- Providing translations for Elearning courses
- Reviewing Translations as a form of QA
- Sending Project lead feedback on Translation status
- Highlighting any concerns regarding project quality and delivery
- Organised important company meetings, leading to improved communication across departments.
- Increased efficiency of document retrieval with a well-organised filing system.
Barista
Bubbleology UK
04.2024 - 09.2024
- Providing customer service to a variety of clientele
- Prepare and serve a variety beverages, using the correct methods
- Helping merchandise stock
- Ordering deliveries and taking stock
- Follow all health and safety as well as food safety guidelines and procedures
Waitress
Eato
11.2022 - 12.2023
- Served as a dedicated and enthusiastic waitress 5 nights weekly
- Worked as a collaborative team member
- Follow all health and safety as well as food safety guidelines and procedures
- Helped train new team members
- Uphold the highest standards of customer service
Administrator
PCS INVEST
06.2021 - 09.2022
- Company Overview: Hygiene Safety Environment Department
- Audit Management
- Preparing weekly and monthly reports
- Supporting the Health and Safety team
- Access management (Personnel / Vehicle / Transport)
- Stock and tool management
- Management of Monthly Attachments
- Storage of PPE & and company workwear. Ensuring adequate supplies are available
- Hygiene Safety Environment Department
Administrative Assistant
SPHINX ELECTRIC
03.2021 - 06.2021
- Organize and schedule appointments
- Preparing reports and maintaining appropriate filing systems
- Access management (Personnel / Vehicle / Transport)
- Answer and direct phone calls
- Order office supplies and research new deals and suppliers
- Book travel arrangements
Subcontract Coordinator
ThyssenKrupp Industrial Solutions
04.2019 - 03.2021
- Management of monthly payroll.
- Diagnosis of failures at Oracle R12 level.
- Diagnosis and resolution of computer failures.
Document Controller
Thyssenkrupp Industrial Solutions
08.2017 - 04.2019
- Management of monthly payroll
- Daily/Weekly / Monthly Score Management
- Prepare the budget for the work to be carried out on the site (work description / Work schedule)
- Establish a budget and manage the accounts
- Trainee as Document Controller
Education
Diploma of Higher Education - Specialized Technician of Applied Technology
Al Massira Institute
EL Jadida, Morroco 04.2015 - 07.2017
Bachelor of Science - Bachelor of Science of Life and Earth
Ibn Khaldoun School
El Jadida, Morocco 04.2014 - 04.2015
Skills
- Financial Administration
- Strong Communication
- Word
- Excel
- Access
- PowerPoint
- Experienced Administrator
- Delivery Focused
- Team Player
- Time Management and Organization
- Professional Problem Solver
- Reservation system operation
- Familiar with pos system
- Hospitality industry knowledge
- Multilingual communication
- Food and beverage service
- Telephone etiquette
- Enhanced DBS
Certification
- CISCO certification (CCNA1, CCNA2, CCNA3 and CCNA4)
- Microsoft Excel 2010 certified
- Safeguarding Children
- Zen Educate Policies
Timeline
Guest Service Assistant
RBH Ltd
09.2024 - Current
Barista
Bubbleology UK
04.2024 - 09.2024
Translation Administrator
Edriving
01.2023 - 12.2024
Waitress
Eato
11.2022 - 12.2023
Administrator
PCS INVEST
06.2021 - 09.2022
Administrative Assistant
SPHINX ELECTRIC
03.2021 - 06.2021
Subcontract Coordinator
ThyssenKrupp Industrial Solutions
04.2019 - 03.2021
Document Controller
Thyssenkrupp Industrial Solutions
08.2017 - 04.2019
Diploma of Higher Education - Specialized Technician of Applied Technology
Al Massira Institute
04.2015 - 07.2017
Bachelor of Science - Bachelor of Science of Life and Earth
Ibn Khaldoun School
04.2014 - 04.2015
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