Vasile - Catalin Sirbu
Reading,RGD
Summary
Results-driven professional with strong expertise in time management, team leadership, and business analysis. Proven track record in problem-solving, staff development, customer service excellence, and data analysis. Skilled at fostering collaboration, leading teams, and driving performance to achieve organizational objectives. Committed to delivering exceptional results through strategic communication, initiative, and self-motivation.
Possesses strong interpersonal and communication skills, with a solid understanding of creating positive customer experiences. Demonstrates strengths in problem-solving, teamwork, and adaptability in fast-paced environments. Eager to apply and further develop customer service, conflict resolution, and organizational skills
Overview
9
9
years of professional experience
Work history
Guest service assistant
Heckfield Place
Hook, UK
2022.04 - Current
- Ensured guest comfort by providing clear information regarding property amenities, services, and local attractions.
- Enhanced the guest experience by personalizing itineraries and activity recommendations, contributing to improved customer retention.
- Exceeded guest expectations by accommodating special requests and last-minute changes, increasing overall satisfaction levels.
- Accurately recorded and maintained guest information within the database system.
- Greeted guests warmly and professionally, creating positive first impressions.
- Responded to guest calls promptly and resolved inquiries in a courteous and efficient manner.
- Managed check-in and check-out procedures efficiently to ensure seamless guest experiences.
- Prepared accurate billing statements and processed payments upon check-out.
- Addressed guest concerns and escalated complex issues or complaints to management when necessary.
- Delivered first-class customer service through polite, professional, and attentive interactions.
- Resolved customer complaints by identifying appropriate solutions to ensure positive outcomes.
- Operated the switchboard during staff absences, answering and directing calls to appropriate guests or departments.
- Leveraged local area knowledge to provide recommendations on dining, sporting events, and entertainment options.
- Provided warm and attentive service from arrival to departure, encouraging repeat visits and customer loyalty.
- Updated booking systems regularly to maintain accurate and current availability records.
Receptionist
Coppid Beech
Bracknell , Uk
2021.08 - 2022.03
- Delivered professional front-of-house and reception services, greeting visitors and directing inquiries appropriately.
- Managed high-volume calls, correspondence, and administrative documentation with accuracy and efficiency.
- Maintained office security by screening visitors, issuing passes, and updating logs.
- Resolved customer inquiries and complaints promptly, escalating when necessary to ensure satisfaction.
- Supported office operations, including meeting preparation, record-keeping, and compliance with GDPR regulations.
- Contributed to a welcoming, organized, and professional office environment.
Supervisor
Starbucks Soul Coffee
Reading , uk
2020.01 - 2020.07
- Maintained a safe, efficient work environment by enforcing operational and food safety standards.
- Led, coached, and motivated team members during shifts to achieve productivity and performance targets.
- Optimized workflow and staff allocation based on individual strengths and business demands.
- Enhanced customer satisfaction through personalized service and process improvements, consistently meeting monthly targets.
- Reviewed operational documentation, including invoices and shipping records, to ensure accuracy and compliance.
- Served as keyholder, responsible for opening and closing the store in accordance with company procedures.
Brand Ambassador
Link Organization
Reading, United Kingdom
2019.11 - 2020.01
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Implemented new team onboarding programme, reducing training time from 4 weeks to 2.
- Assisted in organising promotional events to boost brand recognition.
- Acted as a role model to provide professional, positive brand representation.
- Delivered exceptional customer service by actively listening to concerns and providing clear, effective solutions.
- Implemented a streamlined onboarding program, reducing training time from four weeks to two.
- Supported the organization of promotional events to enhance brand visibility and engagement.
- Served as a positive brand ambassador, maintaining professional representation at all times.
- Adapted communication and presentation styles to effectively engage diverse audiences.
- Represented the organization at trade shows, conferences, and industry Events at trade shows, conferences and other industry events.
Assistant Manager
Costa Coffee
Reading, United Kingdom
2016.10 - 2019.11
- Managed daily store operations, including inventory control, merchandising, and customer service.
- Developed strategic merchandise displays to increase sales and encourage impulse purchases.
- Trained and supervised staff to enhance productivity, operational efficiency, and service standards.
- Processed transactions accurately, minimizing discrepancies and maintaining financial integrity.
- Fostered team collaboration through regular meetings, clear task delegation, and open communication.
- Gathered customer feedback to support continuous improvement and long-term business strategies.
- Maintained store presentation, cleanliness, and facility standards to optimize the customer experience.
- Supported recruitment, administrative oversight, and resource allocation to ensure smooth operations.
Education
Transport Tehnician - Technical
Tehnical Miron Costin
Roman, Romania2014
NVQ Level 3 - Customer Service
Whitbread
Reading, United Kingdom2019
Diploma of Higher Education - Leadership and management
Shaw Academy
Dublin 08.2020
Diploma of Higher Education - Project management
Shaw Academy
Dublin 08.2020
Skills
- Time Management & Prioritization
- Team Leadership & Staff Development
- Problem Solving & Critical Thinking
- Effective Communication & Interpersonal Skills
- Self-Motivation & Initiative
- Data Collection & Business Analysis
- Customer Service Excellence
- Performance Monitoring & Operational Improvement
Timeline
Guest service assistant
Heckfield Place
2022.04 - Current
Receptionist
Coppid Beech
2021.08 - 2022.03
Supervisor
Starbucks Soul Coffee
2020.01 - 2020.07
Brand Ambassador
Link Organization
2019.11 - 2020.01
Assistant Manager
Costa Coffee
2016.10 - 2019.11
Transport Tehnician - Technical
Tehnical Miron Costin
NVQ Level 3 - Customer Service
Whitbread
Diploma of Higher Education - Leadership and management
Shaw Academy
Diploma of Higher Education - Project management
Shaw Academy