Ayse Ecem VOLKANOGLU

Experienced hospitality professional with a strong background in front office operations, guest services, and reservations. Proven ability to deliver high-quality customer service in fast-paced, international hotel environments. Skilled in problem-solving, multitasking, and maintaining guest satisfaction. Adaptable, detail-oriented, and passionate about creating memorable guest experiences. Currently enhancing skills in a multilingual setting in Germany, with conversational German (A2) and fluent English.

Hilton Internal Trainings:

• Hilton Garden Inn Food Safety Course
• Brand Standards & Quality Assurance Training – Hilton
• Fire Life Safety & Emergency Training – Hilton
• Guest Service Excellence Training – Hilton
• ISO 10002 – Customer Satisfaction Management Training (23/12/2012)
• ISO 22000:2005 – Food Safety Management System (Basic Training) (23/12/2012)
• ISO 19011 – Internal Auditor Basic Training (23/12/2012)
• ISO 19011 – Quality Management System Basic Training (23/12/2012)
• ISO 14001:2004 – Environmental Management System (Basic Training)
• OHSAS 18001:2007 – Occupational Health and Safety (Basic Training)
• HACCP – Food Safety Management System Training, based on Hilton Garden Inn Food Safety Standards
• OnQ PMS System Training
• Front Office Operations and Reservations Training – Hilton