Shivam
Summary
I am a Master's in international hospitality and tourism with an extensive experience of almost four years in the fields of hospitality and hotel management including experience in food & Beverage management, Bartending and customer servicer within international chains of hotel and Restaurants. I have always managed and implement a standard approach that meets the customer needs. I am a key team member with strong leadership and ability to work under pressure and have experienced in dealing with different cultures and nationalities .
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Cocktail Bartender
Slug & Lettuce by Stonegate group
04.2023 - Current
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
Cocktail Bartender
Mowgli Street Food
10.2022 - 02.2023
- Achieved consistently high sales averages by constantly upselling guests
on premium liquors. - Engaged with guests to create positive rapport, encouraging loyalty and
repeat visits. - Collected cash payments, processing and providing correct change and
receipts using Point Of Sale (POS) systems. - Consistently kept bar, front-of-house and work areas clean and sanitary in
compliance with bar health and hygiene protocols. - Maintained bar stocks, replenishing daily as necessary.
Performed bar closing duties, thoroughly cleaning, sanitizing and
replenishing stock. - Maintained an safe environment by applying responsible alcohol
management, identifying and reporting overly intoxicated or belligerent
customers to management.
Bar Supervisor
The Café Bar
10.2021 - 08.2022
- Prepared and served various drinks and cocktails, ensuring that the bar's
high standards were always fully met - Processed payments, handled cash, operated the cash register, maintained
inventories, and performed other tasks as assigned - Provided excellent bar service and resolved any customers' issues
Opened and closed bar; trained and coordinated new staff - Maintained a highly organized workplace and restocked depleted items
Communicated with restaurant manager and performed other duties as
required - Did number of server and bartending events in food caterings
- Taken parts in many cocktails& mocktails' competition
Guest Service Supervisor
Manone Hospitality Pvt Ltd
12.2020 - 08.2021
- Resolving any issues or complaints that are asked by customers
- Ensuring of the maintaining guest satisfaction
- Assist in the quality management of food and beverages.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages
within target service timeframes.
Assistant Manager
The NOM NOM BOX
05.2019 - 06.2020
- Assist in the quality management of food and beverages
- Maintaining high level of hygiene standards while performing
- Responsible for the maintaining guest satisfaction scores
- Ensuring consistent delivery of standards, maintaining processes and
upkeep of products - Responsible for controlling and minimization of operating costs.
Associate/ Logistics
ZOMATO
06.2018 - 03.2019
- Resolving any issues or complaints that are asked by customers
- Communicating well within a team
- Doing additional merchandising tasks, as directed by the Manager on duty
- Communicating regularly with different customers, restaurateur's, and
delivery personnel
Industrial trainee
Radisson Blu
11.2016 - 01.2017
- Greeted guests as they arrived at the hotel in a pleasant manner.
- Performed cleaning and maintenance duties as directed.
- Provided guests with information regarding the hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Escorted guests to and from their rooms and assisted with their baggage.
- Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
Education
Masters in international hospitality and tourism - Hospitality
University of Central Lancashire
Preston 09.2021 - 08.2022
B SC in hospitality and hotel administration - Hotel Management
Institute of Hotel Management
India 05.2015 - 06.2018
Skills
- Skills & Abilities
- Languages spoken/written - English, Hindi
- Remaining calm under pressure, ensuring guest satisfaction, exposure procured through Internship
- Able to complete assigned tasks and to perform multiple duties of work experience
- Till balancing
- Alcohol order processing
- Cocktail list development
- Bar health and hygiene protocols
- Food service
- Cocktail garnishes
- Cocktail design
- Beer, wine and cocktail service
Certification
Bartender Accreditation certification by Stonegate group
Timeline
Cocktail Bartender
Slug & Lettuce by Stonegate group
04.2023 - Current
Cocktail Bartender
Mowgli Street Food
10.2022 - 02.2023
Bar Supervisor
The Café Bar
10.2021 - 08.2022
Masters in international hospitality and tourism - Hospitality
University of Central Lancashire
09.2021 - 08.2022
Guest Service Supervisor
Manone Hospitality Pvt Ltd
12.2020 - 08.2021
Assistant Manager
The NOM NOM BOX
05.2019 - 06.2020
Associate/ Logistics
ZOMATO
06.2018 - 03.2019
Industrial trainee
Radisson Blu
11.2016 - 01.2017
B SC in hospitality and hotel administration - Hotel Management
Institute of Hotel Management
05.2015 - 06.2018
Bartender Accreditation certification by Stonegate group
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