Dylan Armstrong
Wotton under edge,GLS
Summary
An eager learner with previous charity experience. Friendly and outgoing individual, who enjoys sports including rugby and athletics. Invested in my health and that of my friends and family who enjoys group activities such as hiking and paddleboarding. Result-motivated and flexible in work schedule having worked shifts from early morning to overnight for extended periods of time. Reliable, with good time keeping. Areas of expertise include; team player, honest and competent in showing initiative when working.
Overview
4
4
years of professional experience
21
21
years of post-secondary education
Work history
Bartender
Slug and Lettuce
Plymouth
2024.03 - 2024.08
- Developed rapport with regular patrons, fostering a loyal customer base.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Collaborated with team members to provide seamless service during busy periods.
- Resolved customer complaints promptly to maintain good relationships.
- Checked customers' identification to ensure legal drinking age compliance.
- Completed end-of-day cleanup to reset bar for next day.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Maintained a clean and organised bar, enhancing customer satisfaction.
Shop Floor Assistant
Tesco Extra
Yate, South Gloucestershire
2022.08 - 2023.08
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Explained product benefits maximising customer engagement while driving sales.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Dotcom Personal Shopper
Tesco Extra
Cam, Gloucestershire
2021.06 - 2022.03
- Identified products that suited customers' style and professional requirements.
- Tracked substitutions and informed customers of changes.
- Worked quickly to pack orders and minimise product damage or shifting.
- Built rapport with customers to promote repeat business.
- Helped other departments when possible to help maintain order in the store.
- Responded to enquiries and resolved complaints and issues.
Bartender
De Vere
Tortworth, South Gloucestershire
2025.04 - Current
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current speciality cocktails and personal recommendations to build rapport.
- Maintain a hygienic work station by regularly cleaning equipment and wiping surfaces of tables throughout the evening.
- Adapting to working on a range of bars throughout the hotel, which could involve working alone or in a large group for wedding parties and restaurant shifts.
- Assisted in stock control, reducing waste and ensuring the availability of supplies.
Education
GCSEs - English Language
Katharine Lady Berkeley's School
Wotton-under-Edge 2017.09 - 2019.05
GCSEs - English literature
Katharine Lady Berkeley's School
Wotton-under-Edge 2017.09 - 2019.06
GCSEs - Mathamatics
Katharine Lady Berkeley's School
2017.09 - 2019.06
GCSEs - Science (duel award)
Katharine Lady Berkeley's School
2016.02 - 2019.06
GCSEs - Physical Education
Katharine Lady Berkeley's School
Wotton-under-Edge 2017.09 - 2019.06
GCSEs - Business Studies
Katharine Lady Berkeley's School
Wotton-under-Edge 2017.09 - 2019.06
GCSEs - Sociology
Katharine Lady Berkeley's School
Wotton-under-Edge 2017.09 - 2019.06
GCSEs - Spanish
Katharine Lady Berkeley's School
Wotton-under-Edge 2017.09 - 2019.06
A-Levels - Biology
Katharine Lady Berkeley's School
Wotton-under-Edge 2019.09 - 2021.06
A-Levels - Psychology
Katharine Lady Berkeley's School
Wotton-under-Edge 2019.09 - 2021.09
A-Levels - Mathamatics
Katharine Lady Berkeley's School
Wotton-under-Edge 2019.09 - 2021.09
Skills
- Articulate, good communicator
- Quick learner with good memory
- Active listening, confident in asking questions
- Hard worker, problem solver, good judgement and decision making
- Mathematics, critical thinking
- Leadership, persuasion, interactive
- Outgoing and enthusiastic
Timeline
Bartender
De Vere
2025.04 - Current
Bartender
Slug and Lettuce
2024.03 - 2024.08
Shop Floor Assistant
Tesco Extra
2022.08 - 2023.08
Dotcom Personal Shopper
Tesco Extra
2021.06 - 2022.03
A-Levels - Biology
Katharine Lady Berkeley's School
2019.09 - 2021.06
A-Levels - Psychology
Katharine Lady Berkeley's School
2019.09 - 2021.09
A-Levels - Mathamatics
Katharine Lady Berkeley's School
2019.09 - 2021.09
GCSEs - English Language
Katharine Lady Berkeley's School
2017.09 - 2019.05
GCSEs - English literature
Katharine Lady Berkeley's School
2017.09 - 2019.06
GCSEs - Mathamatics
Katharine Lady Berkeley's School
2017.09 - 2019.06
GCSEs - Physical Education
Katharine Lady Berkeley's School
2017.09 - 2019.06
GCSEs - Business Studies
Katharine Lady Berkeley's School
2017.09 - 2019.06
GCSEs - Sociology
Katharine Lady Berkeley's School
2017.09 - 2019.06
GCSEs - Spanish
Katharine Lady Berkeley's School
2017.09 - 2019.06
GCSEs - Science (duel award)
Katharine Lady Berkeley's School
2016.02 - 2019.06