- Running
- Dancing
- Pilates
- Strength training
- Beekeeping
- Reading
Shirley Light
Laughton,East Sussex
Summary
Dedicated Retail Professional with experience in delivering outstanding customer service and maintaining stock levels. Skilled in managing transactions, operating tills, and creating a welcoming atmosphere. Committed to assisting customers with product queries and ensuring a positive shopping experience.
Overview
44
44
years of professional experience
Work History
Post Office/ Shop Assistant
Allison Wright
Laughton, East Sussex
10.2022 - 03.2026
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished stock and organised displays to create an appealing shopping environment.
- Inspected mail for correct labelling, postage and documentation.
- Worked flexible hours to deliver outstanding levels of service to customers.
- Resolved customer enquiries and complaints regarding postal services, ensuring satisfaction and trust.
- Maintained confidentiality and privacy of all correspondence, upholding the trust placed in postal services.
- Processed outgoing post, including weighing, stamping, and dispatching, to meet daily deadlines.
- Scanned letters and parcels with handheld devices to automatically update system with locations and movements.
- Trained new staff on postal procedures and customer service standards, enhancing team performance.
- Handled cash transactions and sold postal products, contributing to revenue generation.
- Assisted customers in completing forms for special deliveries, providing guidance on postal options.
- Adhered strictly to postal regulations and safety guidelines to maintain security of mail.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Answered customer queries about product prices, product availability and service changes.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
Administrative Assistant
University of Brighton
Eastbourne, East Sussex
02.1999 - 01.2001
- Coordinated diary management for senior staff, scheduling meetings and appointments to enhance efficiency.
- Organised and prepared for board meetings, including agenda preparation and minute-taking.
- Managed incoming communications via calls and emails, ensuring timely responses and directing queries to appropriate departments.
- Responded to telephone inquiries, providing information to callers and recording messages.
- Supported staff by photocopying documents, updating files, and faxing communications, contributing to operational efficiency.
- Maintained comprehensive filing systems, both digital and paper-based, to enhance document retrieval.
- Processed incoming information requests, forwarding them to relevant individuals.
- Received, routed, and distributed incoming mail and parcels efficiently.
Bank Clerk
HSBC UK
Hailsham, East Sussex
05.1985 - 02.1999
- Assisted customers by responding to enquiries with clear information enhancing service experience.
- Processed transactions for customers accurately ensuring confidentiality of client information.
- Supported daily administrative functions contributing to efficient banking operations.
- Welcomed bank customers with professionalism promoting a positive company image.
- Facilitated a range of financial transactions such as deposits and withdrawals.
- Guided customers through the process of opening, closing, and updating bank accounts.
- Employed banking software for accurate data entry and transaction processing.
Receptionist
Wish Tower Hotel
Eastbourne, East Sussex
07.1982 - 05.1985
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
Education
City & Guilds - Hotel Reception
Eastbourne College of Arts and Technology
Eastbourne, ESX01-1982
GCSEs -
Hailsham Comprehensive School
Hailsham, ESX01-1980
Skills
- Customer service
- Cash handling
- Point of sale
- Visual merchandising
- Stock management
Interests
Timeline
Post Office/ Shop Assistant
Allison Wright
10.2022 - 03.2026
Administrative Assistant
University of Brighton
02.1999 - 01.2001
Bank Clerk
HSBC UK
05.1985 - 02.1999
Receptionist
Wish Tower Hotel
07.1982 - 05.1985
City & Guilds - Hotel Reception
Eastbourne College of Arts and Technology
GCSEs -
Hailsham Comprehensive School