Summary
Overview
Work history
Education
Skills
Work availability
Quote
Timeline
Intern
Vignesh Kumar

Vignesh Kumar

Westcliff-on-Sea,Southend-on-Sea

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

6
6
years of professional experience

Work history

Store assistant for post office

Best one and premier retail shop
Southend-on-Sea, Essex
12.2020 - 08.2023
  • Organised displays to promote inventory and encourage customer purchases.
  • Carried out active selling from initial customer greeting.
  • Attended regular training opportunities to maintain up to date product and service knowledge.
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Completed store opening and closing, shop floor cleaning and till reconciliations.
  • Explained establishment policies to customers and offered advice on selections.
  • Completed opening and closing duties in line with established schedule.
  • Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Accepted card, cash and cheque payments in POS register system.
  • Provided effective self-checkout assistance, facilitating faster customer transactions.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Prepared invoices for customers with large orders or special sales types.
  • Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Built rapport with new and existing customers to boost client retention.
  • Liaised with suppliers to achieve consistent stock levels and delivery schedules.
  • Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
  • Tagged products quickly and accurately with price tags and stickers.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
  • Supported store goals by delivering promotions and upselling programmes.
  • Promptly identified and retrieved items in stock room to maximise sales opportunities.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Boosted product sales by offering selection guidance to customers.
  • Delivered personalised customer service with a smile to promote return custom.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Guided customers to locate products or alternative items.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Carried out day-to-day duties accurately and efficiently.
  • Oversaw daily operations to achieve high productivity levels.
  • Kept appropriate stock levels to match expected demand.
  • Displayed energy and enthusiasm in fast-paced environment.

Assistant store manager

Bestway Wholesale
Southend-on-Sea, Essex
12.2017 - 12.2020
  • Determined strategic direction of organisation based on industry knowledge and market research.
  • Increased store sales 100%, year-on-year, exceeding KPI targets.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Checked invoices from suppliers against physical stock records to identify discrepancies.
  • Compared supplier risks to make balanced, strategic purchasing choices.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Formulated marketing and advertising strategies for continuous business growth.
  • Acted as liaison between staff and management to improve store performance.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Completed opening and closing procedures each day.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Completed opening and closing procedures, from product replenishment to budget control.

Education

Diploma of Higher Education - Mechanical

Madurai university
Madurai,india
03/2006 - 04/2009

Bachelor of Science - Marine

Chennai university
Chennai
06/2009 - 12/2012

Skills

  • Relationship building
  • Food preparing
  • Visual merchandising
  • Returns management
  • Cash management
  • Customer retention
  • Cash handling
  • Stock handling techniques
  • Stock taking
  • Customer checkout
  • Delivery management
  • Cashing up
  • Customer service
  • Store management
  • Order picking
  • Stock management
  • Money handling
  • Retail operations
  • Product placement
  • Communication skills
  • customer troubleshooting
  • Team building
  • Mail sorting machines
  • Postal services and regulations
  • Postal distribution methods
  • Cash handling and balancing
  • Postal orders
  • Shipping procedures knowledge
  • Mail redirection
  • Sales training techniques
  • Signature collection
  • Shipping and mail software
  • Relationship building
  • Postage metre operation
  • Mail room support
  • Driving license applications
  • Foreign currency sales
  • Date stamping
  • Mail processing equipment
  • Postal rates knowledge
  • Postal product sales
  • Mail labelling techniques
  • Bank deposits
  • Counter service
  • Cash drawer audits
  • Delivery recording
  • Mail management
  • Customer-focused
  • Problem-solving
  • Leadership
  • Time management

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Quote

Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte

Timeline

Store assistant for post office

Best one and premier retail shop
12.2020 - 08.2023

Assistant store manager

Bestway Wholesale
12.2017 - 12.2020

Diploma of Higher Education - Mechanical

Madurai university
03/2006 - 04/2009

Bachelor of Science - Marine

Chennai university
06/2009 - 12/2012

Similar Profiles

Create profile
Vignesh Kumar