SHIRIN KHALIFA MADAI
West Midlands,UK
Summary
New Graduate in Human Resource Management (CIPD Accredited)
A recent graduate with a BA (Hons) in Human Resource Management from De Montfort University, accredited by CIPD. A hardworking and driven individual with a strong foundation in HR principles, business administration, and ethical leadership. Currently pursuing additional qualifications in the finance sector to access roles that combine HR and finance, with a long-term goal of contributing to organisations where both disciplines intersect. My current role within the legal environment has sparked a strong interest in law, developed through regular interactions with barristers from prestigious chambers such as St Philips, St Ives, No5 Chambers, Cornwall Street, and Citadel Chambers. Eager to apply my problem-solving abilities, empathetic nature, and commitment to achieving results in HR, finance, or legal-adjacent administrative roles.
Overview
5
5
years of professional experience
2032
2032
years of post-secondary education
1
1
Certification
Work history
Court Usher
HMCTS
Leamington Spa, UK
04.2025 - 08.2025
- Company Overview: Warwick Crown Court, Leamington Spa
- Manage court documentation, liaise with legal representatives, and ensure efficient courtroom operations while assisting judiciary staff.
- Provide frontline customer service, supporting vulnerable witnesses and handling confidential HR-related tasks within a fast-paced legal environment.
- Coordinate administrative functions, maintain accurate records, and utilise IT systems to streamline processes and enhance operational efficiency.
- Develop professional relationships with solicitors, CPS, barristers, police, judges, and various court departments to facilitate smooth legal proceedings.
- Perform administrative tasks including filing, faxing, copying, and scanning legal documents.
- Organise judge and jury bundles, ensuring completeness and accessibility before hearings.
- Support office-based duties such as data entry and document preparation.
- Warwick Crown Court, Leamington Spa
Customer Care Associate
Birmingham International Airport
07.2024 - 03.2025
- Company Overview: CCA (UK)
- Communicated clearly and professionally with passengers, enhancing stakeholder engagement skills.
- Balanced multiple customer interactions daily, demonstrating strong time management.
- Updated databases in real-time, tracked inquiries, and handled urgent call tasks under pressure.
- CCA (UK)
Customer Sales Associate
Footlocker
Birmingham
09.2022 - 11.2023
- Company Overview: Bullring, Birmingham
- Delivered high-quality customer service in a fast-paced retail environment.
- Monitored health and safety procedures and escalated concerns appropriately.
- Maintained brand image and supported new staff with onboarding and training.
- Collaborated with coworkers and managers to meet store targets and improve performance.
- Bullring, Birmingham
Casual Sales Associate
Sports Direct
Leamington Spa
12.2021 - 09.2022
- Company Overview: Leamington Spa
- Started as a seasonal employee and transitioned to permanent staff post-probation.
- Managed till operations, restocking, and delivery handling during peak periods.
- Collaborated during stock takes to ensure accurate inventory management.
- Leamington Spa
Shop Floor Assistant Volunteer
British Heart Foundation
Coventry
12.2020 - 06.2021
- Company Overview: Coventry
- Negotiated with customers and supported inventory management.
- Adapted to team dynamics and contributed to charity fundraising efforts.
- Maintained performance during physically demanding periods.
- Coventry
Education
BA (Hons) - Human Resource Management
De Montfort University
A-Levels - Business Studies, Economics, Psychology
Warwickshire College Group
Royal Leamington Spa, Warwickshire 09.2020 - 08.2022
GCSEs - English, Higher Mathematics, Triple Science, French, Psychology, Geography
Sidney Stringer Academy
Coventry 09.2015 - 05.2020
Skills
- Well organised
- Accurate data handling
- Effective communication
- Emotional intelligence
- Consistent in performance of assigned tasks
- Microsoft Office Suite proficiency (Excel, Word, Outlook, PowerPoint)
- Administration proficiency
- Legal document understanding
- Enhanced DBS
- Judicial etiquette
- Comfortable with technology
- Interpersonal effectiveness
- Basic Financial Principles
- Usage of Crown Case Digital System
- Usage of Microsoft Teams/Zoom
Languages
French
Beginner (A1)
Swahili
Fluent
References
References available upon request.
Certification
French Language Course. Beginner Level, Canvas Credentials (Badgr) from July 2025 - 688b35b8ee15d4258d46bc5a
Timeline
Court Usher
HMCTS
04.2025 - 08.2025
Customer Care Associate
Birmingham International Airport
07.2024 - 03.2025
Customer Sales Associate
Footlocker
09.2022 - 11.2023
Casual Sales Associate
Sports Direct
12.2021 - 09.2022
Shop Floor Assistant Volunteer
British Heart Foundation
12.2020 - 06.2021
A-Levels - Business Studies, Economics, Psychology
Warwickshire College Group
09.2020 - 08.2022
GCSEs - English, Higher Mathematics, Triple Science, French, Psychology, Geography
Sidney Stringer Academy
09.2015 - 05.2020
BA (Hons) - Human Resource Management
De Montfort University
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