Isabel Mupita
Summary
I am a highly motivated and dedicated team player with a proven track record as a quick-thinking problem solver in dynamic environments. I take pride in delivering exceptional service and consistently give my best to every task I face. As a natural communicator, I confidently share information, express ideas, and build strong relationships with both customers and colleagues. My adaptability to customer service, coupled with my ability to learn quickly, make me an ideal candidate for your Cabin Crew team. I am eager to contribute to creating a safe, welcoming, and enjoyable atmosphere for all passengers.
Overview
3
3
years of professional experience
Work history
Court Usher
HMCTS
St Albans, Hertfordshire
11.2024 - 09.2025
- Displayed exceptional customer service skills when interacting with diverse individuals in a challenging environment.
- Assisted legal professionals for efficient court proceedings.
- Kept accurate records to ensure consistent documentation of court proceedings.
- Ensured courtroom readiness by conducting pre-trial checks.
- Liaised between judge and jury for smoother communication.
- Aided in setting up video links, facilitating remote participation in trials.
- Guided members of public through court procedures, providing helpful assistance where necessary.
- Developed practical problem-solving abilities, resolving issues promptly and professionally.
- Checked attendance of all parties before a hearing commenced, ensuring no unnecessary delays occurred.
- Maintained order and decorum with effective crowd management skills.
- Delivered documents between parties, ensuring timely communication during trial proceedings.
- Demonstrated strong attention to detail whilst handling multiple tasks simultaneously under pressure.
- Managed court documents, ensuring accessibility for legal teams.
- Promoted respect for the legal system by adhering to strict protocol standards.
Customer assistant
Morrisons
St Albans, Hertfordshire
08.2024 - 11.2024
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Stocked shelves regularly for easy access to products by customers.
- Assisted customers with product selection to ensure satisfaction.
- Ensured health and safety regulations complied within work premises at all times.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Improved customer relations by promptly addressing queries and concerns.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
Admin Assistant
Comet Car Hire
West Drayton
05.2022 - 07.2024
- Successfully managed & organised crucial documents, including confidential files such as P11Ds and HR reports
- Professionally handled internal & external phone calls to my colleagues and supervisors
- This role enabled me to prioritise tasks, handle large volumes of information & adhere to strict deadlines
- I regularly used tools such as Excel and Microsoft teams to document information about employees within the company and communicate with my colleagues, of which these skills have been invaluable, as it provided me with the knowledge of how to stay organised, productive and able to manage my time effectively.
Style Advisor
Phase eight
03.2023 - 10.2023
- Developed a strong understanding of clients' needs
- Provided personalised styling consultations and helped clients construct outfits that aligned with their preferences
- Built interpersonal skills to build lasting customer relationships, contributing to our store having high sales and customer satisfaction
- Participated in understanding the technical side of the role, by understanding iPad, online and till sales, building on my knowledge from my time at Boots
- Consistently put effort into maintaining the store's appearance by keeping a thorough knowledge of the brand's product offerings, which allowed me to spend time with the customer, pushing for a sale
- I have improved my ability to thrive in a fast-paced retail environment while delivering exceptional service to my customers to the best of my standards.
Christmas Sales Advisor
Boots
St Albans
09.2022 - 01.2023
- Managing self-service checkout area, I was on hand, helping and communicating with customers throughout my time at Boots to ensure their time in the store was as pleasurable and smooth as possible
- Worked to ensure the store was presentable keeping displayed items orderly, by 'facing up' products which taught me to be attentive to smaller details
- I learnt technical skills when cashing up and operating store systems which has taught me how a large popular store such as Boots should be run to ensure operations run as efficiently as possible.
- Worked extended hours during holiday season managing high customer footfall.
- Assisted in stock taking for accurate inventory management.
Education
A-Levels -
Beaumont School
GCSE's -
St Albans Girls School
Skills
- Attention to Detail - Conducted accurate inventory checks and ensured correct pricing on all products Organized the sales floor with precision, maintaining neat and well-labelled displays that followed visual merchandising guidelines and enhanced the customer shopping experience
- Customer Service - Provided personalized assistance to customers, offering product recommendations as a style advisor and resolving issues with professionalism and care, I handled returns, exchanges, and complaints efficiently, turning potentially negative experiences into positive ones, and consistently achieving high customer service ratings
- Adaptability - Quickly adapted to changes in store layout, promotions, and product offerings, ensuring smooth transitions and continued customer satisfaction during the Christmas period at Boots
- Leadership - Took initiative hosting Rob’s Festival by organizing young volunteers, delegating tasks, and ensuring that standards were maintained, even under pressure to gather as many donations as possible Mentored new employees at Phase Eight, offering guidance on store procedures and best practices, helping them to integrate quickly into our team
- Verbal Communication - Engaged with customers effectively, listening to their needs and providing clear, concise information on products, promotions, and store policies in new situations Continually collaborated with team members and management through open communication, ensuring that everyone was informed of daily goals, store updates, and any issues that arose
- Organization - Managed time effectively by balancing customer service duties with back-of-house responsibilities such as stocking shelves, arranging displays, and handling deliveries Kept detailed records of transactions, returns, and inventory levels, ensuring accurate reporting and contributing to the efficiency of the store
- Teamwork - Worked closely with colleagues to meet sales targets, assisting with their tasks when needed and fostering a positive work environment Participated in team meetings with my younger peers, offering ideas and feedback that contributed towards improvements and enhanced team performance in House challenges
Custom
- Music, playing piano
- Swimming & the gym
- Spending time with friends and family
Timeline
Court Usher
HMCTS
11.2024 - 09.2025
Customer assistant
Morrisons
08.2024 - 11.2024
Style Advisor
Phase eight
03.2023 - 10.2023
Christmas Sales Advisor
Boots
09.2022 - 01.2023
Admin Assistant
Comet Car Hire
05.2022 - 07.2024
A-Levels -
Beaumont School
GCSE's -
St Albans Girls School