Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Timeline
Generic

Mariam McDede

Northampt,United Kingdom

Summary

Highly motivated and detail-oriented candidate passionate about using available resources to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and data mining and visualization to create meaningful insights. Hardworking and focused administrative professional experience offering excellent communication, planning and prioritization skills demonstrated through a few years of performance. A result-driven individual with a strong administrative background. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Messaging expert with industry knowledge and professional, persuasive style focused on branding, crisis communication control and image management. Proactive in coordinating strategies to mitigate risks and maintain positive public relations. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Court usher

Ministry of Justice
Northampton, Northamptonshire
03.2025 - Current
  • Directed witnesses to testify, enhancing case clarity.
  • Guided members of public through court procedures, providing helpful assistance where necessary.
  • Coordinated with security officers to ensure safety within the courthouse.
  • Facilitated smooth operation of court hearings by managing courtroom equipment effectively.
  • Handled sensitive information with utmost confidentiality and discretion.
  • Relayed messages from the judge or jury, maintaining open lines of communication throughout the trial process.
  • Organised communication between different courtrooms for efficient knowledge sharing and resources utilisation.

Customer service representative

Charles Tyrwhitt
, Milton Keynes
07.2024 - Current
  • Participated in team meetings sharing best practices for improving service delivery.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Collaborated with sales team to maximise product visibility and sales.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Performed administrative duties contributing towards smooth store operations.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Streamlined processes through efficient record keeping.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Obtained feedback from customers to improve service experience.

Customer service and sales manager

Tempco Service Company
Florida, Miami, miami-dade
08.2021 - 07.2024
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Researched and applied proven marketing techniques to drive sales.
  • Trained new hires, enhancing overall team performance.
  • Assisted in developing pricing policies based on market research data.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Maintained up-to-date knowledge of industry trends and competitor activity to stay ahead in the market.
  • Participated in trade exhibitions, promoting brand awareness among potential customers.
  • Evaluated products to select mix meeting current customer demand.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Increased customer satisfaction by resolving issues.

Education

Bachelor of Science - Banking and finance

Kwara State University
09.2014 - 06.2019

Master of Science - International Relationship

University of Northampton
10.2021 - 05.2024

Skills

  • Relationship Management
  • Billing systems
  • Order tracking
  • Email management
  • Relationship-building
  • Client Relationship Management
  • Customer Service
  • Customer data management
  • Fashion knowledge
  • Critical-thinking
  • Project Management
  • Data Entry
  • Customer relationship management
  • Sales negotiating
  • Telephone etiquette
  • Digital literacy
  • Customer service expert
  • Positive attitude
  • Telephone manners
  • Exceptional communication
  • Computer literacy
  • Customer service orientation
  • Sales enquiry handling
  • E-Commerce experience
  • Transportation solutions
  • Microsoft Office Suite
  • Professional telephone demeanour
  • Excel proficiency
  • Customer relationship management software

Custom

References available upon request.

Personal Information

Timeline

Court usher

Ministry of Justice
03.2025 - Current

Customer service representative

Charles Tyrwhitt
07.2024 - Current

Master of Science - International Relationship

University of Northampton
10.2021 - 05.2024

Customer service and sales manager

Tempco Service Company
08.2021 - 07.2024

Bachelor of Science - Banking and finance

Kwara State University
09.2014 - 06.2019
Mariam McDede