Sheriff Okonji
Aberdeen,Scotland
Summary
Enthusiastic professional dedicated to providing world class customer service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets.
Overview
14
14
years of professional experience
Work history
Client Relationship Partner
Realdraft Services Limited
Port Harcourt, Nigeria
2020.10 - 2022.10
- Assessed current processes to maximise opportunities for customer satisfaction.
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Analysed complaint root causes to identify improvement areas.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Applied regulatory expertise to develop compliant policies and processes.
- Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
- Liaised between customers, staff and stakeholders to maintain constructive communications.
- Identified and implemented customer service and complaint handling advancements.
- Met Service Level Agreements through strategic planning and workload management.
Supervisor, Customer Service
PIMO SERVICES LIMITED
Port Harcourt, Nigeria
2020.10 - 2020.10
- Managed staff rotas, planning workloads effectively and strategically.
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Guided and coached staff to achieve individual growth and sales production targets.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Balanced and reconciled transactions to produce accurate financial records.
- Offered instruction, coaching and motivation for enhanced team morale.
- Achieved order processing and delivery time targets through smooth warehouse operations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Admin Officer
Nestoil Limited
Port Harcourt, Nigeria
2009.02 - 2013.03
- Prepared budgets and analysed data for management team.
- Ordered and maintained office stationery supplies, including ink cartridges, toner and paper.
- Maintained 88% efficiency for large record volume organisation.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Cultivated and deepened relationships with customers by providing exceptional service.
- Supported HR functions, including new hire orientation and equipment allocation.
- Communicated corporate objectives through regular correspondence, scheduling timely follow-up communications.
- Liaised with customers to align goals and effectively manage project completion.
Education
A-Levels - MSc -Construction Project Management
Robert Gordon University
Aberdeen08.2023
Skills
- Contract renewal management
- Quote creation and follow-up
- Webinar planning and execution
- Customer retention strategies
- Inter-departmental collaboration
- General sales administration
- Strategic planning
- Promotions planning skills
- Sales negotiating
- Sales enquiry handling
- Stock issue resolution
- Cash and card processing
- Shipping and receiving
- Customer service expert
- Team management
- Order processing
- Customer sales support
- Staff education and training
- Written and verbal communication skills
- Strong customer service orientation
- Creative problem solving
- Results oriented
- Complaint handling
- Stock management
Timeline
Client Relationship Partner
Realdraft Services Limited
2020.10 - 2022.10
Supervisor, Customer Service
PIMO SERVICES LIMITED
2020.10 - 2020.10
Admin Officer
Nestoil Limited
2009.02 - 2013.03
A-Levels - MSc -Construction Project Management
Robert Gordon University