Shelley Morris

• Responsible for End to end contract management
• Mobilisation and implementation of contracts with NHS clients
• Delivery of launched contracts
• Building and maintaining relationships with clients
• monitoring of SLA
• Liaised between customers, staff and stakeholders to maintain constructive communications.
• complex management of changing needs of client
• line management
• liaise with internal stakeholders relating to contract management
• chair meetings with execs to report on current contracts
• responsibility of financial performance of contracts

Operational management of two demanding services

• Ensuring the safe and effective running of clinics and theatres
• Leading teams delivering care to patients
• Leading to effectively meeting national targets and performance measures
• Line management of rota coordinator and administration support teams
• Service development in line with yearly performance plans
• Project management and transformation in line with trust directive
• Budget management and responsibility to assess productivity in relation to finance indicators
• Recruitment and medical staffing recruitment
• On call rota coordinator, out of hours support to senior manager on call
• Management of national targets
• Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.

• Supporting the service and general manager in the daily running of the department
• Complex rota management
• Daily engagement with senior medical staff such as consultants and registrars, as well as overseeing junior doctors
• Theatre scheduling
• Out of hours on call for coordination of trust rotas and sourcing medical staff
• Coordinating junior doctor trainees and trust employed doctors
• Assisting with recruitment of doctors of all grades
• Identifying ways of saving on locum and agency spend

• Supporting senior managers with the medical rotas
• Complex medical and theatre rota management for surgical department
• Managing sickness of medical staffing and finding suitable cover for shifts
• Processing of timesheets
• Processing of annual leave and study leave, knowledge of policies
• Operational support to senior management

• Management of PALS queries
• Management of Complaints
• Ensuring trust Complaints processes are adhered to

• Executive PA to senior management team
• Complex diary management
• organising meetings and events
• meeting minutes

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