Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivan Rojas

Ivan Rojas

London ,Tower HAmlets

Summary

Enthusiastic professional dedicated to providing world-class customer service. Possesses drive and aptitude to build relationships with stakeholders on thephone and in person. Works to deadlines and consistently meets targets.


Multidisciplinary skills in immigration and Global Mobility with more than 13 years of experience at corporate immigration-leading firms.

A customer-oriented and analytical-driven leader with a proven track record of nurturing business growth by leading business development efforts, negotiating, and supporting in developing corporate immigration strategies for some of the largest and most respected corporations in Mexico, as supporting the largest immigration client in current role.

Used to lecture regularly on immigration-related topics at various trade and industry forums, written and assist the firm’s principal partner for numerous professional publications.

Passionate for evaluating and anticipating client needs to proactively suggest effective measures that mitigate risks, ensure regulatory compliance and reduce costs. International experience managing the relationship with corporate clients and business partners, including primarily law firms and relocation companies, but also direct clients.

Background and professional experience include leading the development of innovative CRM software, creating process efficiencies, supporting the implementation of compliance programs, and drafting immigration RFP responses.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Client Relationship Manager

Newland Chase (CIBT)
London, London
10.2019 - Current
  • Conducted customer surveys and recommended ways of improving customer satisfaction.
  • Applied regulatory expertise to develop compliant policies and processes.
  • Analysed complaint root causes to identify improvement areas.
  • Reviewed client files to identify opportunities for cross selling.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Identified and implemented customer service and complaint handling advancements.
  • Met Service Level Agreements through strategic planning and workload management.
  • Investigated complaints thoroughly to deliver positive customer outcomes.
  • Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
  • Liaised between customers, staff and stakeholders to maintain constructive communications.
  • Held regular meetings with relationship manager and other officers to discuss trends and new ideas to resolve issues.

Business Development Manager

Enrique Arellano Rincón Abogados, S.C.
Mexico City, Mexico City
06.2010 - 10.2019
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Influenced key decision-making and established trust with stakeholders.
  • Attended prominent industry trade shows, exhibitions and events across UK.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Closed complex, lucrative deals with new customers.
  • Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
  • Consistently exceeded revenue targets through new account penetration and development.
  • Prepared and delivered winning client proposals, business presentations and sales pitches to Procurement, Legal and HR Leads responsible for Global Mobility.
  • Updated sales strategies using data to improve standard team practices.

Sales Executive

MArcus Evans
Mexico City, Mexico City
07.2009 - 10.2009
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Used cold-calling, email outreach and LinkedIn to source and develop opportunities.

Education

Bachelor of Arts - International Relations

Universidad de las Americas, A.C.
Mexico City
01.2006 - 06.2009

Skills

  • Contract renewal management
  • Customer retention strategies
  • Strategic planning
  • Online demonstration software
  • Webinar planning and execution
  • Cross-sell strategies
  • Sales strategy familiarity
  • Pricing structures knowledge
  • Customer demographics understanding
  • Value propositions

Languages

English
Fluent
Spanish
Native

Timeline

Client Relationship Manager

Newland Chase (CIBT)
10.2019 - Current

Business Development Manager

Enrique Arellano Rincón Abogados, S.C.
06.2010 - 10.2019

Sales Executive

MArcus Evans
07.2009 - 10.2009

Bachelor of Arts - International Relations

Universidad de las Americas, A.C.
01.2006 - 06.2009
Ivan Rojas