Shez Burke

Working within a fast-paced operational department, supporting senior leadership and acting as a key link across the wider team, with a strong focus on meeting coordination and detailed minute taking.

• Provided PA and administrative support to the Head of Department and Senior Management Team, managing diaries, meetings and key priorities.
• Coordinated departmental meetings and produced detailed quarterly minutes, action logs and follow-ups.
• Organised wellbeing activities, staff events and depot visits, coordinating logistics and stakeholder requirements.
• Supported the day-to-day running of the office, acting as a key contact for departmental queries and senior stakeholders.
• Monitored departmental finances, including purchase orders, invoices, expenditure and liaison with Finance and suppliers.
• Managed correspondence, documentation and records, prioritising sensitive and time-critical requests.
• Coordinated travel, accommodation and meeting arrangements for senior stakeholders.

• Provided HR and People Services administration at CBRE, supporting employee lifecycle processes including onboarding, payroll updates, contract changes, leave and absence records, employee documentation and HR queries.
• Supported property and facilities operations at Capitol Students, coordinating front-of-house administration, contractor and maintenance requests, documentation and general day-to-day site requirements.
• Delivered responsive administrative support across both assignments, liaising with employees, managers, contractors and internal teams while maintaining accurate records and ensuring requests were followed through efficiently.

Responsible for coordinating and supporting Global Sales Enablement initiatives at Trustpilot. Essentially leading on the Commercial Onboarding Programme for all new hires based in UK/EU/US/APAC.

• Collaborated with cross-functional teams—sales, marketing, and product—to design and implement effective sales training programs, tools, and resources.
• Streamlined administrative processes for training enrollment, attendance tracking, and certification issuance, enhancing efficiency and accuracy.
• Maintained detailed records of training activities, participant progress, and certifications, ensuring compliance and readiness.
• Organized and executed training events to support sales initiatives, fostering employee engagement and knowledge retention.
• Facilitated interdepartmental communication, streamlining workflows and enhancing team collaboration.
• Implemented new filing systems, improving document retrieval times and data organization significantly.
• Partnered with department leaders to identify training needs, aligning development programs with organizational goals.
• Developed and delivered regular performance reports, providing actionable insights to senior stakeholders.
• Conducted gap analyses to identify training areas for improvement, ensuring continuous enhancement of sales enablement initiatives.
• Monitored and evaluated the effectiveness of training programs, refining content based on feedback and performance metrics.
• Managed calendars for senior staff, scheduled appointments, and organized travel arrangements.
• Organised team-building events and workshops, fostering a positive and collaborative work environment.
• Delivered staff inductions and training sessions on administrative procedures, ensuring compliance with company policies.
• Managed project timelines and deliverables, coordinating with various departments to achieve objectives within set deadlines.

Supported the coordination, planning, and delivery of training and development programs for the borough's internal Apprenticeship program.

• Maintained accurate training records, tracking apprentices’ progress and outcomes to ensure compliance with program goals and reporting requirements.
• Collaborated with key stakeholders, including managers and training providers, to identify skills gaps and enhance the effectiveness of apprenticeship initiatives.
• Organized and facilitated workshops, onboarding sessions, and skills development activities, providing apprentices with a supportive and structured learning environment.

Organized and managed daily office operations, ensuring a smooth and efficient work environment by overseeing administrative tasks, supplies, and facility needs. Provided support to staff and leadership through effective scheduling, resource management, and handling of communications.

• Oversee daily office operations, including managing supplies, equipment, and facility maintenance to ensure a productive work environment.
• Coordinate administrative tasks such as scheduling meetings, managing calendars, and handling internal communications to support staff and leadership.
• Implement and maintain office policies and procedures, ensuring efficient workflows and compliance with organizational standards.

Served as an HR Generalist with a specialization in grievance case management, while also providing personal assistant support to the Director of HR. In this varied role, collaborated with the Health and Safety Manager to assist in developing and implementing corporate policies and safety measures.

• Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
• Drafted correspondence and prepared presentations on behalf of executives, maintaining a high level of confidentiality and professionalism.
• Managed complex diaries, scheduled meetings, and coordinated travel arrangements for senior executives to optimise their time efficiently.