Mark Walsh
Romford,Essex
Summary
Accomplished professional with extensive expertise in event planning and document preparation, demonstrating proficiency in professional minute taking and meeting room bookings. Adept at calendar management and travel arrangements, ensuring seamless coordination of business activities. Known for initiative taking and providing exceptional events assistance, contributing to efficient operations. Career goals include further enhancing organisational skills to support executive-level functions.
Overview
34
34
years of professional experience
Work history
Team Administrator
NMC Stratford E20
2019.06 - 2025.08
- Full Secretarial duties for manager and team duties to team members.
- Promptly answering and transferring calls to team members on reception.
- Typing a high volume of letters and dealing with referrals.
- Booking meetings and taking minutes of meetings.
- PDF and professional software use.
- Organising Team events and outings.
Team Secretary
NHS St Ann’s Hospital
Haringey, N8
2009.01 - 2019.06
- Executed full secretarial duties for team members to ensure efficient operations.
- Answered and transferred calls promptly to facilitate communication among team members.
- Typed numerous letters and managed referrals with attention to detail.
- Organised team events to enhance collaboration and morale.
- Organised documentation for easy access and retrieval.
- Maintained confidentiality with handling sensitive documents and information.
- Dealt efficiently with incoming post and emails to enable prompt responses.
- Procured office supplies as needed, ensured uninterrupted workflow.
- Prepared agendas for meetings, ensured efficient proceedings.
- Provided administrative support, enhanced workflow processes.
Team Secretary
Food Standards Agency
Holborn, WC1
2004.12 - 2008.12
- Responding to Consumers' trade on food labelling issues via email.
- Carrying out admin/secretarial tasks as and when required.
- Managed complex enquiries over the telephone.
- Setting up meetings, arranging refreshments and taking minutes of meeting.
- Maintained confidentiality with handling sensitive documents and information.
- Arranged meetings and took minutes to ensure accurate records of discussions were kept.
- Updated database systems for improved record keeping.
- Coordinated team projects, increased operational efficiency.
- Organised documentation for easy access and retrieval.
- Completed ad-hoc administrative and secretarial tasks including scanning, photocopying and proofreading.
Temporary Allocations Officer
Ealing Council
London, W5
2003.08 - 2004.08
- Allocating waiting list applicants to temporary housing and homeless units.
- Improved team efficiency with regular training sessions.
- Worked diligently under pressure whilst preserving high-quality output.
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Increased operational efficiency by streamlining administrative processes.
Allocations Officer
Elmbridge Council
Esher, Surrey
2003.01 - 2003.08
- Allocations of homeless applicants into PSL properties from hostels.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Handled sensitive information with discretion and professionalism.
- Wrote detailed reports, aiding in case documentation.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Increased operational efficiency by streamlining administrative processes.
Temporary Housing Benefits Assistant
Camden Council
W.C1
2002.06 - 2002.12
- Interviewing and advising housing benefit claimants.
- Provided customer service, delivering high levels of satisfaction.
- Facilitated smooth running of operations through efficient task management.
- Sustained high levels of organisation with attention to detail.
- Liaised with clients to maintain relationships and foster repeat business.
- Researched industry trends, contributing to strategic planning.
Temporary Homeless Persons Officer
Lambeth Council
SW2
2002.01 - 2002.06
- Interviewing homeless persons making applications, administration.
- Provided customer service to improve overall visitor experience.
- Collaborated with colleagues for effective teamwork.
- Delivered top-notch service to visitors, enhancing their experience at the venue.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Temporary Supported Housing Officer
London Quadrant Housing
Lewisham, SE13
2001.06 - 2001.12
- Assisting rough sleepers and alcohol dependency clients into housing.
- Keeping records and admissions to a minimum
- Making sure Health and Safety has been carried out on the premises
- Daily door check on clients in need.
- Presenting a face to face service and handing out advice and support.
Temporary Customer Service Officer
Hounslow Council
Hounslow, TW11
2000.01 - 2001.06
- Responsible for telephone and reception enquirers at One Stop shop.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Liaised between customers and management for effective resolution of issues.
Temporary Team Assistant
Home Office
Victoria, SW1
1999.01 - 1999.12
- Admin duties within the Police Policy Division. Use of windows and excel.
- Mailing of policy procedures and literature to various organisations.
- Worked within a busy team assisting with daily admin duties.
Temporary Customer Service Officer
Lewisham Council
Catford, SE6
1998.01 - 1999.01
- Managed over 600 properties on all housing related issues.
- Typing, filing and secretarial duties to manager.
- keeping abreast with new ways of working
- Keeping up to date with new legislation.
Permanent Admin Assistant
Department of Trade and Industry
SW1
1996.01 - 1997.12
- Responsible for issuing security passes for members of staff.
- And co-ordinated and managed front desk reception.
- Keeping teams updated on arrivals.
- Printing and issuing security passes for new staff.
- Keeping abreast of new ways of working.
Temporary Allocations Assistant
Redbridge Council
Woodford, Essex
1995.01 - 1996.01
- Interviewing and placing applicants into suitable local authority housing.
- Taking round clients for home visits
- Keeping check with clients housing needs on a daily basis
- Established a good rapport with admissions team and placements of clients
Temporary Arrears Officer
Hackney Council
Mare St., Hackney
1993.09 - 1994.12
- Collection of rent arrears, preparing arrears cases and attending court.
- Provided customer service to improve overall visitor experience.
- Worked diligently under pressure whilst preserving high-quality output.
- Conducted risk assessments to ensure public safety.
- Ensured safety by routinely patrolling and conducting security checks.
- Improved team efficiency with regular training sessions.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Increased operational efficiency by streamlining administrative processes.
Permanent Customer Service Officer
British Telecom
London, W1
1991.08 - 1993.12
- Dealing with telephone enquiries from customer’s mobile radio paging accounts.
- Collaborated closely with team members to provide seamless service experience.
- Liaised between customers and management for effective resolution of issues.
- Met daily targets by efficiently managing workload within set timelines.
- Maintained working knowledge of available products and services.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma - English, Maths, Art, Integrated Studies,
St Ignatius College
Enfield 07.1978
Some College (No Degree) - Business And Secretarial Course
North London Polytechnic
London07.1980
Skills
- Event planning expertise
- Professional minute taking
- Meeting room bookings
- Calendar management
- Events assistance
- Document preparation
- Business lunch bookings
- Travel arrangements
- Calendar and diary management
- Travel administration
- Initiative taking
Languages
English
Intermediate
Timeline
Team Administrator
NMC Stratford E20
2019.06 - 2025.08
Team Secretary
NHS St Ann’s Hospital
2009.01 - 2019.06
Team Secretary
Food Standards Agency
2004.12 - 2008.12
Temporary Allocations Officer
Ealing Council
2003.08 - 2004.08
Allocations Officer
Elmbridge Council
2003.01 - 2003.08
Temporary Housing Benefits Assistant
Camden Council
2002.06 - 2002.12
Temporary Homeless Persons Officer
Lambeth Council
2002.01 - 2002.06
Temporary Supported Housing Officer
London Quadrant Housing
2001.06 - 2001.12
Temporary Customer Service Officer
Hounslow Council
2000.01 - 2001.06
Temporary Team Assistant
Home Office
1999.01 - 1999.12
Temporary Customer Service Officer
Lewisham Council
1998.01 - 1999.01
Permanent Admin Assistant
Department of Trade and Industry
1996.01 - 1997.12
Temporary Allocations Assistant
Redbridge Council
1995.01 - 1996.01
Temporary Arrears Officer
Hackney Council
1993.09 - 1994.12
Permanent Customer Service Officer
British Telecom
1991.08 - 1993.12
High School Diploma - English, Maths, Art, Integrated Studies,
St Ignatius College
Some College (No Degree) - Business And Secretarial Course
North London Polytechnic