Jane Harvey
Administrator
Chelmsford,Essex
Summary
Dedicated Administrator with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Ability to take the initiative, organised with an excellent interpersonal manner and advanced knowledge of all Microsoft Office software. Accomplished in meeting deadlines and guiding staff to exceed quality objectives.
Overview
35
35
years of professional experience
1
1
Certification
Work history
Team Administrator
Ingleton Wood LLP
Billericay
08.2023 - Current
- Guaranteed efficient workflow through correct reading, routing and prioritising of incoming correspondence.
- Maintained efficient office operations, providing accurate, efficient administrative support to 16 team members.
- Optimised office efficiencies by establishing and maintaining an accurate, comprehensive filing system.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Prevented compliance losses, maintaining records in adherence with audit requirements.
- Created and submitted progress reports to upper management.
- Increased effectiveness and efficiency of audit by completing detailed, accurate working papers.
- Handled client queries, providing response within target timeframes.
- Liaised with team members to ensure assignments met agreed terms.
- Went above and beyond to deliver exceptional service to clients to develop trusted relationships.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Scheduled meetings and travel arrangements to support C-level executives.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Quality & BMS Secretary/PA
Countryside Partnerships
Stratford
06.2022 - 08.2023
- Typed Audit Reports and updated non-conformities, liaised with Compliance Managers, Customer Service and wider team to assist in providing evidence
- Managed Director's and the Quality Teams' Extensive Diaries, booked meetings and arranged travel
- Managed Monthly new starter Induction into the Business Management Systems and collated information from Business Units to review induction requirements
- Trend analysis - collated information, issued Change Alerts
- Produced detailed progress reports to identify strengths and areas for improvement and common trends
- Recorded quality assurance activities to maintain accurate documentation and manage quality of system
- Minute Taking for all monthly Construction Managers and BMS Compliance Managers
- Updated Divisional Board Reports and customer survey results
- Collated a Business Continuity Plan for all offices and sites
- Located a register from every business and ensured a plan has been actioned
- Assisted in the re-writing of the Business Management System and updated documentation.
Business Support Officer
Havering Council
Romford
06.2021 - 06.2022
- Successfully supported managers with a wide range of administrative and computer needs
- Carried out a wide range of specific project work as and when necessary, as requested by management
- Managed incoming and outgoing mail, processing through franking machines and distributing to relevant departments
- Assisted in all office administration tasks, including writing emails, printing, photocopying, collating and data entry
- Completed all business activities and support within tight deadlines and as specified by managers, finishing to high-quality standards
- Handled client correspondence and internal communications in professional manner
- Performed administrative tasks, document management and report development for inter-departmental use
- Directed incoming mail, interoffice messages and packages to office recipients
- Managed information on company databases for different organisational activities to track history and safeguard accurate information.
AIRE Administrator
Mears Housing Management Ltd.
Enfield
09.2020 - 06.2021
- Oversaw effective file management to keep office records up-to-date
- Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date
- Maintained strict confidentiality and discretion when processing sensitive data and information
- Established clear procedures for team work, document tracking and data reporting
- Proofreading of documentation and updating inconsistencies.
Receptionist/Administrator
Tooley & Foster Partnerships LLP.
Buckhurst Hill
03.2019 - 09.2020
- Prepared range of written communications, documents and reports
- Engaged with customers to better understand needs and deliver excellent service
- Enhanced working relationships by participating in team-building activities
- Optimised team training and organised CPD staff development
- Handled customer concerns and escalated major issues to supervisor
- Maintained clean, safe working environments to eliminate accident risks
- Booked meeting rooms, arranged travel and managed conference facilities
- Used a variety of software packages to produce spreadsheets, presentations and correspondence
- Greeted visitors professionally and displayed excellent communication
- Serviced meetings and events - minute taking, catering and keeping of accurate notes
- Handled incoming mail and other deliveries (Amazon, DPD, UPS)
- Maintained internal and external contacts list
- Managed new starter documentation and ensured GDPR processes were consistent.
Temporary Administrator
Adecco Recruitment Agency
Romford
01.2019 - 03.2019
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
Learning Support Assistant
Oaklands School
Loughton
09.2014 - 12.2018
Learning Support Assistant
Hereward Primary School
Loughton
09.2012 - 09.2014
Learning Support Assistant - SEND
Coopersale Hall School
Epping
09.2010 - 09.2012
Midday Assistant
Staples Road School
Loughton
05.2008 - 09.2009
Head Administrator
Newton Investment Management Ltd.
London
02.1991 - 09.2000
Junior Administrator
Colonia-Baltica Insurance Co.
London
11.1988 - 11.1989
Junior Secretary
World Travel
London
11.1988 - 11.1989
Education
Certificate of Higher Education -
Palmer's College
Grays, THRGCSEs - undefined
Grays Convent High School
Grays, THRSkills
- Advanced knowledge of all Microsoft Packages - Excel, Word, Outlook, PowerPoint and Teams
- Keyboard skills - 70 wpm
- Extensive Diary management
- Formatting and distributing of all correspondence - Email and Letter format
- Time management skills
- Travel administration
- Compliance assessments
- Business administration
Certification
- NCFE Cache certification in Counselling Skills L2
- Counselling Skills L2
- Mental Health ambassador
References
References available upon request.
Timeline
Team Administrator
Ingleton Wood LLP
08.2023 - Current
Quality & BMS Secretary/PA
Countryside Partnerships
06.2022 - 08.2023
Business Support Officer
Havering Council
06.2021 - 06.2022
AIRE Administrator
Mears Housing Management Ltd.
09.2020 - 06.2021
Receptionist/Administrator
Tooley & Foster Partnerships LLP.
03.2019 - 09.2020
Temporary Administrator
Adecco Recruitment Agency
01.2019 - 03.2019
Learning Support Assistant
Oaklands School
09.2014 - 12.2018
Learning Support Assistant
Hereward Primary School
09.2012 - 09.2014
Learning Support Assistant - SEND
Coopersale Hall School
09.2010 - 09.2012
Midday Assistant
Staples Road School
05.2008 - 09.2009
Head Administrator
Newton Investment Management Ltd.
02.1991 - 09.2000
Junior Administrator
Colonia-Baltica Insurance Co.
11.1988 - 11.1989
Junior Secretary
World Travel
11.1988 - 11.1989
Certificate of Higher Education -
Palmer's College
GCSEs - undefined
Grays Convent High School
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