Hi, I’m
Mark Walsh
Team Secretary
Romford,Essex
Summary
Accomplished professional with extensive expertise in event planning and document preparation, demonstrating proficiency in professional minute taking and meeting room bookings. Adept at calendar management and travel arrangements, ensuring seamless coordination of business activities. Known for initiative taking and providing exceptional events assistance, contributing to efficient operations. Career goals include further enhancing organisational skills to support executive-level functions.
Overview
34
years of professional experience
Work History
NMC Stratford E20
Team Administrator
06.2019 - 12.2025
Job overview
- Assisted in managing secretarial duties to support manager in maintaining smooth team operations.
- Facilitated call handling and transfer processes to improve team communication.
- Performed high-volume typing of correspondence and aided in streamlining referral processes.
- Coordinated scheduling of meetings and documented minutes for accuracy.
- Utilised PDF and professional software to assist in optimising workflow and efficiency.
- Supported organisation of team-building events to enhance workplace morale.
- Notified of redundancy in December 2025.
- Administered paperwork diligently, ensured regulatory compliance.
- Served as point of contact for team members; promoted open communication.
- Enhanced team efficiency by organising and coordinating meetings.
- Served as a point of contact for team members; promoted open communication.
NHS St Ann’s HospitalHaringey, N8
Team Secretary
01.2009 - 06.2019
Job overview
- Executed full secretarial duties for team members to ensure efficient operations.
- Answered and transferred up to 20-30 calls promptly to facilitate communication among team members.
- Typed numerous letters and managed referrals with attention to detail.
- Organised team events to enhance collaboration and morale.
- Organised documentation for easy access and retrieval.
- Maintained confidentiality with handling sensitive documents and information.
- Dealt efficiently with incoming post and emails to enable prompt responses.
- Procured office supplies as needed, ensured uninterrupted workflow.
- Prepared agendas for meetings, ensured efficient proceedings.
- Provided administrative support, enhanced workflow processes.
Food Standards AgencyHolborn, WC1
Team Secretary
12.2004 - 12.2008
Job overview
- Responding to Consumers' trade on food labelling issues via email.
- Carrying out admin/secretarial tasks as and when required.
- Managed complex enquiries taking up to 15-20 telephone calls a day
- Setting up meetings, arranging refreshments and taking minutes of meeting.
- Maintained confidentiality with handling sensitive documents and information.
- Arranged meetings and took minutes to ensure accurate records of discussions were kept.
- Updated database systems for improved record keeping.
- Coordinated team projects, increased operational efficiency.
- Organised documentation for easy access and retrieval.
- Completed ad-hoc administrative and secretarial tasks including scanning, photocopying and proofreading.
- Streamlined office procedures to enhance productivity.
Ealing CouncilLondon, W5
Temporary Allocations Officer
08.2003 - 08.2004
Job overview
- Allocating waiting list applicants to temporary housing and homeless units. I did manage to take up to 10 calls a day
- Improved team efficiency with regular training sessions.
- Worked diligently under pressure whilst preserving high-quality output.
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Increased operational efficiency by streamlining administrative processes.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Maintained high standards of personal conduct, contributing to a positive work environment.
Elmbridge CouncilEsher, Surrey
Allocations Officer
01.2003 - 08.2003
Job overview
- Allocations of homeless applicants into PSL properties from hostels.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Handled sensitive information with discretion and professionalism.
- Wrote detailed reports, aiding in case documentation.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Increased operational efficiency by streamlining administrative processes.
- Managed up to 10 calls a day
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
Camden CouncilW.C1
Temporary Housing Benefits Assistant
06.2002 - 12.2002
Job overview
- Interviewing and advising housing benefit claimants.
- Provided customer service, delivering high levels of satisfaction.
- Facilitated smooth running of operations through efficient task management.
- Sustained high levels of organisation with attention to detail.
- Liaised with clients to maintain relationships and foster repeat business.
- Researched industry trends, contributing to strategic planning.
Lambeth CouncilSW2
Temporary Homeless Persons Officer
01.2002 - 06.2002
Job overview
- Interviewing homeless persons making applications, administration.
- Provided customer service to improve overall visitor experience.
- Collaborated with colleagues for effective teamwork.
- Delivered top-notch service to visitors, enhancing their experience at the venue.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled sensitive information with discretion and professionalism.
- Responded promptly and effectively to emergencies using established protocols.
London Quadrant HousingLewisham, SE13
Temporary Supported Housing Officer
06.2001 - 12.2001
Job overview
- Assisting rough sleepers and alcohol dependency clients into housing.
- Keeping records and admissions to a minimum
- Making sure Health and Safety has been carried out on the premises
- Daily door check on clients in need.
- Presenting a face to face service and handing out advice and support.
Hounslow CouncilHounslow, TW11
Temporary Customer Service Officer
01.2000 - 06.2001
Job overview
- Responsible for telephone and reception enquirers at One Stop shop.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Liaised between customers and management for effective resolution of issues.
Home OfficeVictoria, SW1
Temporary Team Assistant
01.1999 - 12.1999
Job overview
- Admin duties within the Police Policy Division. Use of windows and excel.
- Mailing of policy procedures and literature to various organisations.
- Worked within a busy team assisting with daily admin duties.
Lewisham CouncilCatford, SE6
Temporary Customer Service Officer
01.1998 - 01.1999
Job overview
- Managed over 600 properties on all housing related issues.
- Typing, filing and secretarial duties to manager.
- keeping abreast with new ways of working
- Keeping up to date with new legislation.
Department of Trade and IndustrySW1
Permanent Admin Assistant
01.1996 - 12.1997
Job overview
- Responsible for issuing security passes for members of staff.
- And co-ordinated and managed front desk reception.
- Keeping teams updated on arrivals.
- Printing and issuing security passes for new staff.
- Keeping abreast of new ways of working.
Redbridge CouncilWoodford, Essex
Temporary Allocations Assistant
01.1995 - 01.1996
Job overview
- Interviewing and placing applicants into suitable local authority housing.
- Taking round clients for home visits
- Keeping check with clients housing needs on a daily basis
- Established a good rapport with admissions team and placements of clients
Hackney CouncilMare St., Hackney
Temporary Arrears Officer
09.1993 - 12.1994
Job overview
- Collection of rent arrears, preparing arrears cases and attending court.
- Provided customer service to improve overall visitor experience.
- Worked diligently under pressure whilst preserving high-quality output.
- Conducted risk assessments to ensure public safety.
- Ensured safety by routinely patrolling and conducting security checks.
- Improved team efficiency with regular training sessions.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Increased operational efficiency by streamlining administrative processes.
British TelecomLondon, W1
Permanent Customer Service Officer
08.1991 - 12.1993
Job overview
- Dealing with up to 15 telephone enquiries from customer’s mobile radio paging accounts.
- Collaborated closely with team members to provide seamless service experience.
- Liaised between customers and management for effective resolution of issues.
- Met daily targets by efficiently managing workload within set timelines.
- Maintained working knowledge of available products and services.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved conflicts quickly whilst preserving positive business relationships.
Education
St Ignatius College
High School Diploma from English, Maths, Art, Integrated Studies,
07.1978
North London Polytechnic
Some College (No Degree) from Business And Secretarial Course
07.1980
Skills
- Event planning expertise
- Professional minute taking
- Meeting room bookings
- Calendar management
- Events assistance
- Document preparation
- Business lunch bookings
- Travel arrangements
- Calendar and diary management
- Travel administration
- Initiative taking
Languages
English
Intermediate
Timeline
Team Administrator
NMC Stratford E20
06.2019 - 12.2025
Team Secretary
NHS St Ann’s Hospital
01.2009 - 06.2019
Team Secretary
Food Standards Agency
12.2004 - 12.2008
Temporary Allocations Officer
Ealing Council
08.2003 - 08.2004
Allocations Officer
Elmbridge Council
01.2003 - 08.2003
Temporary Housing Benefits Assistant
Camden Council
06.2002 - 12.2002
Temporary Homeless Persons Officer
Lambeth Council
01.2002 - 06.2002
Temporary Supported Housing Officer
London Quadrant Housing
06.2001 - 12.2001
Temporary Customer Service Officer
Hounslow Council
01.2000 - 06.2001
Temporary Team Assistant
Home Office
01.1999 - 12.1999
Temporary Customer Service Officer
Lewisham Council
01.1998 - 01.1999
Permanent Admin Assistant
Department of Trade and Industry
01.1996 - 12.1997
Temporary Allocations Assistant
Redbridge Council
01.1995 - 01.1996
Temporary Arrears Officer
Hackney Council
09.1993 - 12.1994
Permanent Customer Service Officer
British Telecom
08.1991 - 12.1993
St Ignatius College
High School Diploma from English, Maths, Art, Integrated Studies,
North London Polytechnic
Some College (No Degree) from Business And Secretarial Course