Shelley Neatham
Glenrothes,Fife
Summary
I am a reliable Support Worker with almost 20 years of experience. I deliver medication management and adapt care planning with person-centred approach. I am well-versed in hoists and mobility aids, and also have experience training others in their use. I have worked in many different care settings, with many different supported individuals of varying needs and abilities. I am a loyal employee with solid understanding of training and mentoring team members. I am a dedicated team player, proactive and hands-on in task completion.
I am always enthusiastic and secure team success through hard work, attention to detail and excellent organisation. I share my extensive knowledge with team members to achieve highest quality results.
Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for supported individuals.
Overview
18
18
years of professional experience
Work history
Waking Night Support Practitioner
The Richmond Fellowship Scotland
Glenrothes, Fife
2025.12 - Current
- Delivered high quality service for the promotion of client well-being.
- Advocated on behalf of clients to secure rights and benefits.
- Upheld highest standards of cleanliness, promoting a healthy living space.
- Administered medications as prescribed, ensuring adherence to treatment plan.
- Supported daily living activities, enhancing independence among clients.
- Carried out housekeeping duties efficiently; enhanced living conditions.
- Assisted in personal grooming tasks, boosting self-esteem of individuals.
- Ensured proper care by providing emotional and physical support to service users.
- Prepared nutritious meals according to dietary requirements.
- Handled emergency situations calmly and efficiently, prioritising patient wellbeing.
- Responded swiftly to any disturbances during the night to maintain a peaceful environment for all residents.
- Coordinated with daytime staff to ensure continuity of care for service users.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Monitored client health conditions and reported immediate issues to manager.
- Provided emotional support to service users during night hours, fostering a sense of security.
Support Worker
Scotforce Healthcare
Glenrothes, Fife
2021.08 - 2026.02
- Assisted with personal care activities including washing and dressing.
- Supported individuals in maintaining positive health and hygiene.
- Engaged with service users to understand their needs and preferences.
- Provided physical and emotional support to enhance individual well-being.
- Developed patient relationships through compassionate care and friendly interaction.
- Administered medication following established protocols and recordkeeping practices.
- Communicated effectively with individuals to foster engagement and interaction.
- Prepared and served meals for clients in line with dietary requirements.
- Encouraged individuals to participate in hobbies and leisure activities.
- Collaborated closely with other agencies, fostering beneficial partnerships,.
- Maintained a professional demeanour, promoting positive agency image.
Support Practitioner
The Richmond Fellowship Scotland
Glenrothes, Fife
2015.12 - 2021.08
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Planned, prepared and served meals for 4 clients, strictly following prescribed dietary requirements.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication with rigorous planning and recordkeeping.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Senior Support Worker
The Richmond Fellowship Scotland
Glenrothes, Fife
2014.06 - 2015.12
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Communicated updated changes to safeguarding standards and legislation with wider team for continued compliance.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Regularly evaluated company care standards and service provisions, implementing necessary changes for continued best practices.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
- Monitored and evaluated patients' health, wellbeing and progress to mitigate potential health risks.
- Reported on patients' health and mobility progress, maintaining excellent continuity of care.
- Adopted person-centred approach in all aspects of care-giving.
- Promoted community engagement and sense of belonging.
- Mentored junior staff to improve quality of care.
- Administered medication to safeguard health and wellbeing.
- Liaised with family members to organise activities and deliver updates on client progress.
- Delivered compassionate care in residential homes, community settings, and homes of service users.
- Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management.
- Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
- Supervised 12 healthcare staff in enabling efficient daily operations in 4-bed House of Multiple Occupancy facility.
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Recruited and trained compassionate staff to provide high quality care services.
- Liaised with Multidisciplinary Healthcare team to provide the best service possible for Supported people, including Doctor's, District Nurses, Learning Disability team, Epilepsy Team, Dietician, Opticians, etc.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Completed health and safety, medication and finance audits to ensure accurate records and the highest care standards were continuing to be met
- Organised bi-monthly private supervisions with staff, as well as monthly team meetings and 6 - monthly review meetings for supported people to ensure care standards remained high.
- Implemented and maintained a functioning 6 weekly rolling shift rota for staff.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Provided transportation for medical appointments, ensuring timely arrival.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
Care Assistant
Fife Council
Cupar, Fife
2009.11 - 2014.06
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Minimised care continuity issues by keeping thorough, accurate records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Positioned, lifted and transported patients with limited mobility.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Kept patient environments clean and neat following optimum hygiene standards.
- Performed end-of-life care for terminally ill patients.
- Adopted person-centred approach in all aspects of care-giving.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Reported on patients' health and mobility progress, maintaining excellent continuity of care.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Provided emotional support to patients, improving their mental wellbeing.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Delivered excellent customer service by addressing concerns of patients' families.
Care Assistant
Southern Cross Healthcare
Kirkcaldy, Fife
2008.05 - 2009.11
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Completed SVQ 2 in Health and Social Care
Education
SVQ 2 - Health and Social Care
NVQUK
Kirkcaldy, Fife2009-03
Skills
- Clean driving licence
- Knowledge of safeguarding policies
- Expertise in personal care
- Strong organizational skills
- Effective leadership style
- Payroll administration skills
- Individualized care strategies
- Person-centred high-quality care
- Support for at-risk adults
- Experience in rota management
- Staff coaching and mentoring
- Proficient in Windows, Microsoft, and Linux systems
- Administration of medication
- Trustworthiness and reliability
- Support for daily living activities
- Health and safety compliance procedures
- Professional liaison skills
- Understanding of disability support needs
- Awareness of sensory impairments
- Knowledge of learning disabilities issues
- Client-focused approach
Timeline
Waking Night Support Practitioner
The Richmond Fellowship Scotland
2025.12 - Current
Support Worker
Scotforce Healthcare
2021.08 - 2026.02
Support Practitioner
The Richmond Fellowship Scotland
2015.12 - 2021.08
Senior Support Worker
The Richmond Fellowship Scotland
2014.06 - 2015.12
Care Assistant
Fife Council
2009.11 - 2014.06
Care Assistant
Southern Cross Healthcare
2008.05 - 2009.11
SVQ 2 - Health and Social Care
NVQUK